- January 5, 2024
The new year brings movers, shakers and newcomers to this ranking, as competition is sizzling in the mobile order-ahead realm. This edition of PYMNTS’ Provider Ranking of Mobile Order-Ahead Apps sees not ...
- December 4, 2023
Restaurants and solution providers are turning toward self-service kiosks to reduce their labor needs while driving higher-value purchases.
Take, for instance, Carrols Restaurant Group, a major quick-service restaurant (QSR) franchisee, which ...
- November 6, 2023
Shake Shack, the fast-casual restaurant chain, has had success with its use of kiosks. These self-service ordering stations have helped the company reduce labor hours and proven to be a ...
- May 8, 2023
As consumers’ digital expectations come to influence how they engage with physical stores, restaurants are investing in new on-premises capabilities, but when it comes to self-service kiosks, major brands are ...
- March 15, 2023
Hungry for some information? You’ve come to the right place. The Provider Ranking Mobile Order-Ahead Apps is like the ultimate food court — of apps.
This one gets zany, so drop the chalupa ...
- February 27, 2023
Fast-casual restaurants are expanding their drive-thru efforts to attract convenience-seeking consumers, gaining share from QSRs.
In this month’s wave of restaurant earnings calls, leading chains spoke to their efforts in the ...
- January 13, 2023
This week in restaurant news, Shake Shack and Wendy’s tap drive-thru while Red Robin reevaluates priorities.
As restaurants look to offset margin pressure from food and wage inflation, Shake Shack is ...
- November 8, 2022
There’s a new sheriff in town in this month’s edition of PYMNTS’ Provider Ranking of Mobile Order-Ahead Apps.
Using a proprietary combination of publicly available information and app usage data to which ...
- October 10, 2022
Starbucks made big new last month when it added an NFT component to it vast Starbucks rewards loyalty program, but it’s far from the only big brand jumping onto the ...
- August 24, 2022
The staff at Danny Meyer’s New York City restaurants may soon include robo-voice assistants. On Tuesday (Aug. 23), ConverseNow, a company that offers artificial intelligence (AI) voice ordering assistants for ...
- August 8, 2022
As restaurants’ labor challenges continue, leading brands are leveraging kiosks to drive in-store sales without the cost of face-to-face service. Shake Shack, for one, announced Thursday (Aug. 4) that the ...
- August 5, 2022
As restaurants continue to struggle with labor challenges, many are coming up against capacity constraints during the busiest day parts while finding their staff under-utilized at off hours. In an ...
- March 4, 2022
Today in food commerce, Shake Shack tries rewarding loyalty with cryptocurrency, and Olo adds geofencing features. Plus, robotics company Tortoise announces the launch of its automated mobile vending machines.
Shake Shack ...
- March 4, 2022
As restaurants continue to look for rewards that they can offer that will make customers truly want to keep coming back, some are turning to cryptocurrencies.
Shake Shack, for one, is ...
- February 18, 2022
Today in food commerce, Shake Shack sets its sights on in-store ordering channels, and robotics take over the restaurant industry. Plus, PYMNTS data reveal that loyalty programs are the top ...
- February 18, 2022
In the year ahead, Shake Shack is turning its focus to boosting in-restaurant ordering options, investing in self-service kiosks and its new drive-thru concept, even as own-device digital purchasing dips ...
- February 17, 2022
Shake Shack reported Thursday (Feb. 17) its first quarter revenue forecast fell below estimates because of the omicron variant, a report from Reuters said.
The deadly virus kept diners away and ...
- January 14, 2022
As restaurants look to boost their digital sales in 2022, some major brands are developing new restaurant formats with a focus on off-premise sales. For instance, at the 2022 ICR ...
- January 10, 2022
Today in food commerce, food delivery service Deliveroo plans to open its own restaurant, and grocers pivot to offer restaurant meals. Plus, Steph So, head of digital experience at Shake ...
- January 10, 2022
2020 saw restaurants rush to become available through digital platforms, and 2021 gave restaurants a glimpse into how digital behaviors might normalize when contagion concerns subside. Now, looking to 2022, ...
- November 5, 2021
With consumers having returned to restaurants for in-store ordering and/or on-premises dining, brands seeing the greatest success are those that have invested in onsite restaurant technologies, bringing the digital shift ...
- October 12, 2021
“The takeaway close” is a familiar tactic to marketers, leveraging fear of missing out (FOMO), along with perceptions of scarcity, to impel consumer behavior. It goes like this: brands tempt with items or services, giving exclusivity or special access to those who “act ...
- September 8, 2021
Today in restaurant and grocery tech news, Amazon tests out its Just Walk Out cashierless checkout at two Whole Foods Market locations, while Walmart moves further into contextual grocery commerce. ...
- September 8, 2021
In Boston, Shake Shack is opening a location in a casino. The restaurant will be at the Encore Boston Harbor resort, and it will open its doors Saturday (Sept. 11) ...
- August 6, 2021
After launching several major partnerships and initiatives to expand its delivery service well beyond the restaurant meals that initially established the business, DoorDash is now making moves to drive consumers ...
- June 18, 2021
Gone are the days when people went to grocery stores to buy food to eat at home, they went to restaurants to eat a cooked meal brought to their table ...
- March 17, 2021
Shack Shack’s push into the digital realm continued Wednesday (March 17) with the chain’s announcement that it would launch its own nationwide in-app delivery service through Uber Eats.
According to CNBC, ...
- December 22, 2020
Fast-tracking digital investments has not only become a priority for QSRs during the pandemic, but a necessity, says Steph So, head of digital experience for Shake Shack. She details how ...
- December 21, 2020
In today’s top news, Rent-A-Center acquires Acima, FIS and Global Payments discussed a merger and the U.S. Senate reached a deal for a new stimulus package.
Rent-A-Center Acquires Acima For Virtual ...
- December 21, 2020
The pandemic has upended how we order meals at restaurants, how we pay and, ultimately, how we eat. These transformational shifts are, in turn, affecting how quick-service restaurants (QSRs) engage ...
- December 2, 2020
Shake Shack is among the first restaurants to implement restaurant designs inspired by the things people did during the pandemic lockdowns this year, CNBC reports.
The “Shack Track” rolled out in ...
- October 8, 2020
The ongoing pandemic has hit few industries as hard as it has hit the restaurant industry, with stay-at-home guidelines and social distancing forcing many eateries to shut their doors either ...
- October 7, 2020
Restauranteur Danny Meyer, CEO of Union Square Hospitality Group and founder of Shake Shack, said there is likely to be large-scale economic damage without more financial aid to combat issues ...
- June 18, 2020
The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers ...
- April 29, 2020
The coronavirus pandemic is disrupting businesses large and small. While the Paycheck Protection Program (PPP) was intended to help small- to medium-sized businesses (SMBs) weather the economic storm, some larger ...
- April 20, 2020
Shake Shack founder Danny Meyer and chief executive officer (CEO) Randy Garutti said on Monday (April 20) that they are returning the $10 million Paycheck Protection Program (PPP) loan from ...
- March 18, 2020
How a business begins a relationship with a supplier can determine how lasting — and profitable — that bond becomes. Employing accounts payable (AP) automation solutions can help smooth onboarding ...
- March 11, 2020
The coronavirus could have wide-reaching effects on restaurants, movie theaters, eCommerce and sporting events. Here are the latest updates on the coronavirus around the world.
Businesses are putting into place paid ...
- February 28, 2020
In the age of the Coronavirus, amid supply chain disruptions and workers being sent home, there’s still the need for human contact, for information and check-ins, and even the exchange ...
- February 25, 2020
After Shake Shack Inc. registered less-than-expected comparable sales and set disappointing targets for this year, the quick-service restaurant’s stock dropped on Tuesday (Feb. 25) as delivery growth also slowed during ...
