- January 30, 2024
Starbucks is seeing its artificial intelligence data efforts boost its rewards program effectiveness, incentivizing consumers to spend more and visit more often.
On a conference call Tuesday (Jan. 30) accompanying the ...
- January 9, 2024
A consumer group is campaigning to change Washington state’s 20-year-old gift card law.
As noted in a recent Ars Technica report, the Washington Consumer Protection Coalition (WCPC) wants to change a 2004 provision ...
- January 5, 2024
The new year brings movers, shakers and newcomers to this ranking, as competition is sizzling in the mobile order-ahead realm. This edition of PYMNTS’ Provider Ranking of Mobile Order-Ahead Apps sees not ...
- December 29, 2023
Restaurants touting their birthday deals to win over digital loyalty members may find that these offers do not go as far as they might expect, PYMNTS Intelligence suggests.
By the Numbers
The ...
- December 12, 2023
Competition is sizzling in the mobile order-ahead space as more consumers turn to digital to get their meals. It’s a dynamic area, as seen in the latest PYMNTS Provider Ranking of ...
- December 4, 2023
Starbucks’ sales have taken a hit as the coffee giant struggles with strikes.
Amid this dip in sales, its stock has suffered a record run of losses, resulting in a 10% ...
- November 21, 2023
Even when consumers are ordering restaurant meals for pickup, PYMNTS Intelligence reveals, the majority would rather not be limited to exclusively making purchases via mobile device.
By the Numbers
The PYMNTS Intelligence ...
- November 13, 2023
Walmart has implemented its designated hours, known as “sensory-friendly hours,” for patrons across its entire U.S. network of stores.
Per the company’s announcement, between 8 and 10 a.m. local time, Walmart ...
- November 8, 2023
Persistent high prices of raw materials and supply chain issues have led to sharp rises in operational costs, forcing restaurants to a generalized increase in prices to keep up.
In response, ...
- November 7, 2023
This month’s edition of the PYMNTS Provider Ranking of Mobile Order-Ahead Apps sees double ties and lots of shifts. Papa John’s Pizza and Chipotle make an appearance, Wendy’s and Dunkin’ take ...
- November 3, 2023
Starbucks is adding two new rewards partners to grow loyalty engagement and reach new customers.
The world’s largest restaurant chain by revenue shared in its 2023 Reinvention Update and Holiday Launch ...
- November 2, 2023
As many restaurant brands feel consumers pull back among ongoing financial difficulties, Starbucks is leveraging its extensive digital user base to weather the storm.
The world’s largest restaurant chain by revenue ...
- November 1, 2023
The CEO of Starbucks could reportedly face tough questions from investors at the coffee chain’s upcoming meeting.
This week marks Starbucks’ investor day, the first such event since Laxman Narasimhan became ...
- October 16, 2023
In this month’s edition of PYMNTS’ Provider Rankings of Mobile Order-Ahead Apps, there’s been plenty of movement, with Dairy Queen leapfrogging eight rankings to dominate the list.
Here’s our top 10 ...
- October 7, 2023
You wake up on a lazy Saturday morning, and instead of rushing out the door to your favorite coffee shop, you simply stroll into your kitchen. With a bag of ...
- September 27, 2023
Before becoming CEO of Starbucks, Laxman Narasimhan worked as a barista at one of its stores.
This isn’t a rags-to-riches story. The six months Narasimhan spent learning how to whip up ...
- September 22, 2023
As Starbucks rethinks its store concepts with an eye towards the restaurant industry’s digital future, the coffeehouse chain is reportedly opening its first in-airport pickup-only location.
The restaurant is opening a ...
- September 11, 2023
In the ever-evolving landscape of digital dining experiences, restaurants are ramping up their investments to capture the hearts and wallets of tech-savvy consumers. In the latest edition of the PYMNTS Provider ...
- August 29, 2023
Restaurant inflation may have many consumers shifting away from restaurant delivery toward pickup, but when diners do order delivery, they are spending more than ever.
By the Numbers
PYMNTS research for the ...
- August 28, 2023
For consumers with busy schedules who need a high degree of control over when they get their meals, restaurant pickup proves a more convenient solution than delivery.
By the Numbers
According to ...
- August 21, 2023
Consumers overall may typically already know where they are going to order when they open their delivery app, but younger consumers are more open to new restaurants.
By the Numbers
The April ...
- August 14, 2023
As restaurants look to expand their reach to more parts of consumers’ day-to-day routines, many fast-food chains are getting into consumer-packaged goods (CPG). Take, for example, the coffee aisle, which ...
- August 14, 2023
As restaurants step up their digital investments to secure consumers’ omnichannel loyalty, Domino’s is the big cheese this month in this edition of PYMNTS’ Provider Ranking of Mobile Order Ahead Apps.
The ...
- August 9, 2023
The Connected Economy is one where, in an unbroken string of activities, consumers wield their devices to browse, order, pay and pick up what they want and need across physical ...
- August 1, 2023
Building on its mobile loyalty app, Starbucks is looking to take its data-informed personalization into its physical stores with digital menu boards.
On a call with analysts Tuesday (Aug. 1) discussing ...
- June 9, 2023
As restaurants look to drive efficiency and boost profit margins, Starbucks is considering opening delivery-only stores to more efficiently meet consumers’ demand for convenience, even as many consumers grow frustrated ...
- May 26, 2023
After a surge in digital engagement with restaurants in the early stages of the pandemic, consumers around the world, it seems, have been pulling back, prompting restaurants to step up ...
- May 2, 2023
Despite initial pushback to Starbucks’ recent changes to its rewards structure, consumers continue to engage with the program, suggesting that loyalty apps can be effective even as brands become more tight-fisted to cut ...
- April 26, 2023
As coffee shops look to drive convenience, PYMNTS data reveals voice commerce holds significant potential.
By the Numbers
Research from PYMNTS’ new study “How Consumers Want to Live in the Voice Economy,” ...
- April 23, 2023
When America’s fast-food giants report earnings in the coming days, it should be good news.
It also could be the last good news these companies have for some time.
That’s according to ...
- April 21, 2023
You never know exactly what will happen with PYMNTS’ Provider Ranking of Mobile Order Ahead apps, but you can bet there will be a certain amount of jostling.
This edition is ...
- April 17, 2023
Restaurant customers expect higher discounts on delivery orders than any other kind, according to PYMNTS research.
By the Numbers
Findings from PYMNTS’ March study, “Connected Dining: Consumers Like the Taste of Discount ...
- April 10, 2023
With Generation Z disproportionately turning to pickup channels, restaurants are challenged to refine their offerings.
By the Numbers
According to data from PYMNTS’ study, “Connected Dining: Rising Costs Push Consumers Toward Pickup,” ...
- April 6, 2023
This week in restaurants, major brands step up loyalty rewards, and drone delivery takes off.
Fast-casual chain Noodles & Company, for one, which has more than 450 locations, announced Monday (April 3) ...
- March 31, 2023
For brick-and-mortar retailers — convenience stores especially — boosting foot traffic is essential.
And for some forward-thinking merchants, the way to charge sales and boost basket sizes is to offer a ...
- March 22, 2023
As retailers bow under inflationary pressures, some are cutting the value of their rewards points.
Tesco, the leading supermarket chain in the United Kingdom, shared in the FAQ section of its ...
- March 20, 2023
With the inflation-related devaluation of restaurant rewards points, loyalty programs are losing power.
Atlanta-based quick-service restaurant (QSR) chain Chick-fil-A, which has more than 2,800 restaurants in the United States and Canada, ...
- March 15, 2023
Hungry for some information? You’ve come to the right place. The Provider Ranking Mobile Order-Ahead Apps is like the ultimate food court — of apps.
This one gets zany, so drop the chalupa ...
- February 26, 2023
American companies in several industries are banking on increased post-pandemic consumer demand from China.
A report Sunday (Feb. 26) by The Wall Street Journal (WSJ) cites a number of examples of ...
- February 3, 2023
This week in restaurants, QSRs bet on coffee, Subway breaks records and tech providers consolidate.
Quick-service restaurants (QSRs) are noting the growth potential in coffee, as the beverage, an everyday purchase ...
