- January 30, 2024
Instacart has significantly expanded its acceptance of Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT) payments, as aggregators compete to unlock the spending opportunities presented by a range of ...
- January 16, 2024
For companies with super app ambitions, consolidation is a key strategy.
Forging a seamless connection of experiences — even if they’re disparate experiences — demands some components be readily in place:
A ...
- January 15, 2024
Uber is closing down its alcohol delivery business, Drizly.
The move comes three years after Uber bought Drizly for $1.1 billion, Axios reported Monday (Jan. 15), citing Uber’s senior vice president of delivery, Pierre-Dimitri Gore-Coty.
“After three ...
- January 15, 2024
Wage hikes and new regulations impacting the ways in which gig workers are classified may shake up online platforms, pinching profits and spurring consolidation.
In the meantime, a few firms are ...
- January 9, 2024
The Labor Department is due to release new rules governing the classification of gig economy workers. The platforms that rely on these workers say not much will change. The legal ...
- January 8, 2024
The White House is reportedly preparing new guidelines that provide additional protections to gig workers.
The updated Department of Labor rule could be handed down as soon as this week, and ...
- January 5, 2024
Uber is testing a new flexible pricing service called Uber Flex in over a dozen cities in India, allowing commuters to bid a particular fare for their ride.
This move aims to ...
- January 4, 2024
Many (79% of shoppers under 30 to be exact) find returns to be a cumbersome undertaking. Consequently, brands and retailers are implementing seamless return procedures to create a pleasant customer ...
- January 2, 2024
DoorDash is reportedly aiming to diversify beyond meal deliveries to diners in the U.S.
“The two largest areas of investment are expansion and penetration outside of the U.S., as well as the same ...
- December 29, 2023
While ridesharing giants Uber and Lyft experienced significant growth in revenue in 2023, they reportedly facechallenges in 2024.
For different reasons, financial services group Nomura recently downgraded both Uber and Lyft, ...
- December 27, 2023
In 2023, generative artificial intelligence began to make its way into many different parts of the restaurant industry, across the back- and front-of-house, boosting efficiency and effectiveness.
Earlier this month, for ...
- December 22, 2023
European Union (EU) member states have rejected a provisional deal aimed at reclassifying millions of gig workers as employees.
Officials from Spain, the current holder of the EU’s rotating presidency, sent ...
- December 20, 2023
Uber and other ride-hailing companies have agreed to give their French drivers a raise.
Those workers will now be eligible for 9 euros ($9.85) per trip — up from 7.65 euros ($8.38) — ...
- December 15, 2023
Consumers are actively engaging in various digital activities, according to the latest edition of the “How The World Does Digital” report by PYMNTS Intelligence, which highlighted a 6.5% increase in ...
- December 13, 2023
The gig economy allows workers control over their own employment while offering consumers choice and convenience.
PYMNTS Provider Ranking of Gig Platform Apps, which uses monthly metrics to score related apps ...
- December 11, 2023
In 2023, restaurant aggregators have expanded the model, extending beyond food delivery, adding new features and finding innovative ways to drive loyalty.
DoorDash Taps Card-Linked Offers
In March, DoorDash launched a co-branded ...
- December 5, 2023
As evolving regulations change the economics of third-party restaurant delivery, DoorDash is rolling back certain driver perks in New York City in response to the increased minimum wage for delivery ...
- December 5, 2023
Uber’s delivery business is expanding beyond restaurants to include courier service from merchants not partnered with the company — a move that comes as aggregators race to capture consumers’ loyalty ...
- December 4, 2023
Ride-hailing giant Uber recorded a 5% increase in its shares Monday (Dec. 4), following the news that it was chosen to join the S&P 500.
The announcement from S&P Dow Jones ...
- November 13, 2023
Uber is adding several features related to safety, navigation and earning to its app for drivers.
“Today we’re announcing improvements to the Uber Driver app, while also making earning on Uber ...
- November 10, 2023
It’s commonplace to mention Uber and Lyft in the same breath in any conversation about the great travel snapback.
As earnings reports through the past few days have shown, the rising ...
- November 8, 2023
Lyft expects its fourth quarter revenue to grow by the mid-single digits compared with the previous quarter.
The ride-share company announced this outlook Wednesday (Nov. 8) while reporting its third quarter ...
- November 7, 2023
Uber’s latest earnings results underscore continued growth in its membership rosters, increased spending by those members enrolled in Uber One, and cross-selling momentum across the platform itself.
“We’ve now got 15 ...
- November 2, 2023
Uber and Lyft will pay a combined settlement of $328 million after multi-year investigations into their practices by the New York State Attorney General.
The investigations found that the companies withheld ...
- October 27, 2023
The digital transformation of economies is accelerating worldwide and reaching new heights. One of the major contributors to this acceleration is the travel and transportation sector, which has recorded the ...
- October 26, 2023
Fully autonomous rides are now available to Uber customers in Phoenix via a partnership of the ride-hailing platform and Waymo.
Starting Thursday (Oct. 26), Uber customers in Phoenix who request a ...
- October 25, 2023
If you want to come up with the next big thing for digital transformation, you shouldn’t wait around for inspiration.
Maybe the apple falling from the tree really did inspire Isaac Newton to ...
- October 16, 2023
“Ugh — I really don’t want to have to return it,” every consumer has thought to themselves at some point. According to the National Retail Foundation, 79% of shoppers under the ...
- October 11, 2023
With leading restaurant aggregators offering roughly interchangeable services, Uber Eats is expanding its capabilities with the addition of Multi-Store Ordering to stand out to consumers.
The company announced Wednesday (Oct. 11) ...
- October 10, 2023
Most people consider returns annoying. And by most people, we mean the 79% of shoppers under 30 the National Retail Federation surveyed who consider mail returns to be somewhat or ...
- October 9, 2023
The CE 100 Index ended its first full trading week of the fourth quarter down 1%.
Six pillars lost ground, and four made slight gains.
The best-performing pillar was the “Have Fun” ...
- October 4, 2023
Uber’s package delivery service is now also a package return service.
The delivery/ride-hailing giant announced Wednesday (Oct. 4) that it wants to help customers avoid the hassle of returning goods in ...
- September 29, 2023
With mandated increases in delivery drivers’ pay, New York City is likely to see off-premise restaurant customers shift to pickup to avoid steeper fees.
Uber, DoorDash and Grubhub lost their attempt ...
- September 29, 2023
INSHUR, an on-demand insurance platform, has expanded its strategic partnership with Uber as it launches insurance products for on-demand livery drivers in Arizona.
This move follows the success of INSHUR’s insurance offering ...
- September 28, 2023
The New York State Supreme Court has reportedly ruled that Uber Technologies, DoorDash and Grubhub must pay their food delivery couriers a minimum of $17.96 per hour.
The court’s decision comes after the three delivery platforms ...
- September 27, 2023
Uber Technologies has appointed Prashanth Mahendra-Rajah as its new chief financial officer (CFO).
Mahendra-Rajah will join the company on Nov. 13, bringing with him experience and expertise in financial management and strategy, Uber said ...
- September 26, 2023
Uber wants to give southern California taxi drivers a chance to get trip referrals.
The ride-hailing firm announced Tuesday (Sept. 26) a collaboration with Los Angeles Yellow Cab and its five ...
- September 22, 2023
With quick-service restaurants (QSRs) weighing the advantages and disadvantages of relying on third-party aggregators, White Castle is leveraging Uber’s white-label platform, Uber Direct, for delivery driver labor.
The burger chain, which ...
- September 20, 2023
As Uber Eats looks to reach consumers across income levels, the aggregator is gearing up to accept new kinds of payments.
Uber announced Wednesday (Sept. 20) that, in 2024, the aggregator ...
- September 20, 2023
Uber said a proposed European gig worker law could trigger price hikes and service shutdowns.
Anabel Díaz, head of Uber’s mobility division in Europe, cautioned in an interview with the Financial ...
