Consumers See Unified Platforms As Key To Better Health

Digital Platforms’ Potential Cure For Healthcare Access Challenges Disparate platforms for health-related services are a major challenge for consumers. “Healthcare In The Digital Age: Consumers See Unified Platforms As Key To Better Health,” a collaboration with Lynx, outlines why 71% of them would prefer to use a unified digital channel for everything from scheduling appointments to accessing benefits.
Inside the December Study
  • 50%: Portion of urban consumers who are highly interested in using a unified healthcare platform
  • 42%: Share of rural consumers who are highly interested in using a unified healthcare platform
  • 18%: Portion of consumers who say having to use multiple digital platforms is their biggest problem when accessing medical services

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