The Payments 2022 Study, a PYMNTS collaboration with Stripe, examines how digital platforms of all sectors and sizes foresee their businesses growing and developing over the next three years. Drawing from extensive survey data collected from approximately 250 payments heads at digital platforms in the U.S. and abroad, our study drills into the transactional and relationship complexities these professionals deal with daily and offers actionable insights into how platforms can optimize their payments operations to remove inefficiencies and help support — and even enhance — their long-term expansion strategies.
Key findings in the report include the following
- 75 percent: Share of platforms that intend to implement voice-recognition capabilities
- 67 percent: Portion of platforms that rely on outside vendors to ensure transactional compliance
- 62 percent: Share of platforms that cite chargebacks/dispute resolution as a transactional pain point