Gauging Consumer Interest

Stored Payments Credentials Are Convenient, Popular and Plagued With Problems  A survey of 2,019 U.S. consumers for the new PYMNTS and FIS report, “Payments And Credentials Vaults: Gauging Consumer Interest,” found that while shoppers overwhelmingly like the ease of storing payment credentials with retailers, their actual experience is inconsistent, plagued by outdated info, and has become so spread out that it's unsafe.
Inside the January Report
  • 77%: Share of consumers who say strong data security is a major factor influencing their willingness to use a payments and credentials vault
  • 58%: Portion of consumers who are at least somewhat likely to switch to merchants that link their services to a payments and credentials vault
  • 40%: Share of consumers who are very or extremely interested in using a payments and credentials vault

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    FIS Payments and Credentials Vaults Report Series

    The Trust Factor