Restaurant Readiness

The PYMNTS.com Restaurant Readiness Index™, in a collaboration with Bypass, analyzes how QSRs are doing when it comes to innovation. Namely, are they being innovative and are their features adding to customers’ experiences? We studied 178 QSRs, including six large restaurant chains in 10 different segments and two groups of restaurants. The bulk of the sample includes 172 restaurants that range from eight to 2,630 locations.

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Inside the April study:

  • 38: The average Restaurant Readiness Index score in Q3 2017
  • 37 percent: Share of restaurants that have implemented self-service kiosks at their brick-and-mortar locations
  • 36 percent: Portion of coffee and tea shops that accept digital wallet payments

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