ANZ Experiments With Voice Biometrics For Call Centers

Major Australian and New Zealand bank ANZ has announced that it is considering using voice biometrics to secure customer interactions at its call centers, Finextra reported on November 28.

The voice biometrics would be used to authorize larger-value cash transactions via mobile phones, and could be implemented at call centers within the next 12 to 18 months.

“We’re piloting it, we think we’ll do it, obviously it’s got to pass all the tests,” ANZ chief executive Phil Chronican said at a recent technology briefing.

For more on how biometrics is being implemented at online and mobile checkouts, read our brand-new report by Senior Analyst Jeff Green here.