Visa and Aldar Launch Voice-Enabled AI Payments for Real Estate

Customers of Abu Dhabi-based real estate developer, manager and investor Aldar will be able to pay their real estate service charges by talking with an artificial intelligence (AI) agent.

Aldar and Visa added this capability as part of the launch phase of their strategic collaboration that is implementing Visa Intelligent Commerce in the region, they said in a Thursday (Dec. 18) press release.

In the first transaction involving the voice-enabled agentic payment experience, a customer made a payment on the Live Aldar mobile app through an AI agent that confirmed the customer’s details and completed the transaction on their behalf, according to the release.

The transaction was completed using an Emirates NBD Darna Visa Card linked to Aldar’s digital loyalty platform, Darna, the release said.

Within weeks, Visa cardholders in the United Arab Emirates (UAE) will be able to use an AI agent on Live Aldar or the Aldar website to pay their real estate service charges, per the release. The companies will roll out additional capabilities in 2026.

“By pairing Aldar’s AI agent with Visa Intelligent Commerce, we have transformed a routine payment into a customer-first experience that is secure, transparent and almost instant,” Aldar Chief Digital Officer Harry Nakichbandi said in the release. “As we extend these AI-powered capabilities across Live Aldar, customers will see more value built in, from personalized offers and relevant services to Darna points and benefits that are applied automatically.”

Godfrey Sullivan, senior vice president, head of products and solutions, CEMEA, Visa, said in the release: “This implementation with Aldar demonstrates how Visa Intelligent Commerce can support trusted, secure agent-initiated transactions on the Visa cardholder’s behalf, including handling routine financial tasks.”

The Visa Intelligent Commerce program, which was unveiled in April, opens the Visa network’s rails to developers building AI agents that search, recommend and pay on behalf of consumers.

“This is going to transform shopping and buying — we’re letting AI developers and engineers use the Visa network to allow AI agents to find, and buy, on [the consumer’s] behalf in a seamless and safe way,” Mark Nelsen, global head of consumer products at Visa, told PYMNTS CEO Karen Webster in an interview posted April 30.