Microsoft Unifies Consumer and Enterprise Copilot in Push for Single Platform

Microsoft has begun combining its consumer and enterprise Copilot apps into a single product, starting a gradual transition that will culminate in a super app the company has been building to compete more directly with ChatGPT, Gemini and Claude.

The company started rolling out the unified experience this week to a small group of Windows Insiders, with a broader worldwide rollout planned for mid-August on mobile and web, followed by Windows and Mac apps in mid-September, Fortune reported. The Microsoft 365 Copilot app will be rebranded as Microsoft Copilot, with a new icon and a new web address.

Several consumer features are being retired beginning Aug. 18, including Copilot Podcasts, Group Chat and Deep Research. Also going away is Mico, the animated character introduced less than a year ago to accompany the consumer app’s voice mode, GeekWire reported. Commercial users will see far less change, with Microsoft describing most of the adjustments as cosmetic.

The unified app is a prerequisite for, but not the launch of, the super app. That broader product is expected to bring together Copilot’s chat function, its GitHub Copilot coding assistant, the Copilot Cowork tool and a new agentic workflow capability internally called Autopilot. CEO Satya Nadella told investors on the company’s July 29 earnings call that the super app would ship this quarter, meaning by the end of September, GeekWire reported.

The broader Copilot overhaul is being led by Jacob Andreou, the former Snap executive Nadella put in charge of the product in March, according to CNBC. In a memo to his 11,000-person organization in early July, Andreou cited the need to move away from features that were not gaining traction and said the unit needed to earn the right to exist in customers’ lives, Fortune reported.

Microsoft 365 Copilot surpassed 30 million paid seats as of the company’s most recent quarter, up from 20 million in April, with net seat additions more than doubling quarter over quarter, according to Fortune.

Microsoft’s super app push mirrors a broader race among AI platforms to consolidate fragmented product lines into unified experiences. PYMNTS reported in June that OpenAI is overhauling ChatGPT into a super app of its own, bundling AI agents, coding tools and third-party services into a single platform ahead of a potential initial public offering.