Alibaba Debuts Wukong AI Tool for Enterprise Clients

Alibaba has introduced an artificial intelligence (AI) tool designed for its enterprise customers.

Wukong, announced by the Chinese tech giant Tuesday (March 17), is available as a standalone desktop application or as part of the latest version of DingTalk, Alibaba’s AI-powered workplace platform.

According to the company’s announcement, Wukong can “coordinate multiple agents to handle complex tasks within a single interface.”

The new tool was developed by the Alibaba Token Hub (ATH) Business Group, an AI-focused division announced Monday (March 16).

Led by Alibaba Group CEO Eddie Wu, the unit brings together several different divisions focused on various AI applications, such as the company’s Qwen business unit, which builds a personal AI assistant.

ATH will try to capitalize on the opportunity presented by AI agents powered by tokens, which are set to take on a growing share of digital work, Wu said in an internal announcement included with the company’s news release.

The division is named after the tokens generated by AI models. Wu said: “ATH is built around a single organizing mission: create tokens, deliver tokens and apply tokens.”

As covered here Monday, Alibaba has this year introduced several new AI-related products including a mobile app designed to help users install OpenClaw and use it to deploy AI agents.

The company also launched an AI model designed to help robots grasp their physical surroundings and identify objects, as well as agentic and payments capabilities that let its consumer-facing app order food, make in-chat payments, book travel and call restaurants.

In related news, PYMNTS wrote last week the need for “know your agent” security measures amid the rise of agentic AI.

“As digital commerce becomes increasingly automated, enterprises face a new identity challenge: distinguishing legitimate AI agents acting on behalf of customers from malicious bots designed to exploit digital systems,” that report said.

Research by PYMNTS Intelligence—from the report “How Enterprises Can Build a ‘Know Your Agent’ Defense: Digital Identity Verification in the Age of Bots”—shows that 90% of companies say that bot management has become a serious challenge.

Outdated digital identity controls are costing businesses close to $100 billion per year in fraud, false declines and lost customers.

“As automation spreads across onboarding, transactions and supplier workflows, enterprises must move beyond static identity checks toward continuous verification frameworks that authenticate not just people and businesses—but also the autonomous agents acting on their behalf,” PYMNTS added.