Apple Loses Online Retail VP and CIO

The heads of Apple’s online retail and information-systems operations are leaving the company, part of a series of high-profile departures from the tech giant.

According to a report Tuesday (Nov. 1) from Bloomberg News, Anna Matthiasson, vice president of online retail, is stepping down, while Mary Demby, Apple’s chief information officer, is retiring after 30 years.

The report cites sources familiar with the matter. Apple was not immediately available for comment Tuesday morning.

Matthiasson and Demby join Evans Hankey, vice president in charge of industrial design, and Jane Horvath, chief privacy officer, both of whom announced their departures recently.

Under Matthiasson, Apple last year redesigned its online store — mimicking its app set-up — as online retail became an important avenue for sales during the pandemic.

The news comes days after Apple released earnings that showed a slight dip in the growth of its services segment. As PYMNTS noted, revenue from services was at $19.2 billion, a five percent increase. However, previous quarters saw double-digit growth rates: for example, the same quarter last year’s growth rate was 26% year-over-year.

Read more: Apple’s Services Growth Dips to 5% as Ads and Games Slow

PYMNTS also recently reported on the eighth anniversary of the introduction of the Apple Pay mobile wallet.

Our report “Apple Pay at 8: Connected-Tech Consumers Lead The Way” found that despite the fact that more than 75% of major U.S. retailers accept Apple Pay and nearly half of all U.S. consumers have iPhones in their pockets, usage is floundering at just 2.4% of overall in-store purchases in the U.S.

Get your copy: Apple Pay at 8: Connected-Tech Consumers Lead The Way

Based on two surveys of 4,329 respondents who both owned a smartphone and made at least one in-store transaction in the prior 24 hours, we found Apple Wallet leading rivals like Google Pay and Samsung Pay, but still making up a slim piece of the payments pie.

On the plus side, Apple Pay leads all other mobile wallets, dominating the physical point of sale, the report found. As of the third quarter of this year, Apple Pay accounted for almost 44% of in-store mobile wallet transactions