Auditoria.AI Introduces Smartbots to Manage AP, AR Email Inboxes

Natural language and artificial intelligence (AI) technologies provider Auditoria.AI has introduced two AI-enabled smartbots that monitor and manage shared accounts payable (AP) and accounts receivable (AR) email inboxes.

Dubbed AP Helpdesk and AR Helpdesk, the smartbots deliver automated responses that speed up response time, improve service to vendors and customers, and scale with automation, according to a Thursday (Sept. 22) press release.

“Auditoria is proud to deliver the industry’s first set of purpose-built, finance-aware autonomous software [smartbots],” Auditoria.AI CEO and Co-Founder Rohit Gupta said in the release. “These [smarbots] are fully trained in business and accounting language to manage AP and AR helpdesks, providing real-time responses to customers and vendors, handling payment transactions and disputes, thereby improving overall customer service and financial health.”

When deployed, the smartbots monitor AP and AR inboxes, process and act on email content, respond conversationally to inquiries and requests, and protect sensitive information. They can handle inquiries and requests about things like invoices, approval status and payments, according to the release.

Following the automated interactions with customers and vendors, data is captured with reporting that businesses can use for analysis, insights, decision-making and visibility of cash position, the press release stated.

“While helpdesks staffed by support or customer service agents have been around for decades, they suffer from problems around poor response times and inaccurate or incomplete responses, which ultimately lead to dissatisfied customers and adverse impact to revenue,” Gupta said in the release. “With the advent of artificial intelligence and natural language processing technologies, we now enter the world of intelligent, autonomous AP and AR helpdesks.”

Advances in AI and automation technology have introduced a whole host of ways to help corporate finance teams recover hours lost to what have traditionally been manual tasks, Gupta told PYMNTS in a September 2020 interview.

Read more: Helping CFOs Put the Back Office on Auto Pilot

“No. 1, they want to accelerate the transformation of how work gets done,” Gupta said. “Technology as an enabler is one part, but it’s not the only part. CFOs want to figure out how they can recover hundreds, even thousands of hours from the back office, which is really about redefining how work gets done.”