C3 Debuts AI-Powered Application for Government Programs

Artificial intelligence software company C3 AI has a new application designed for government agencies.

C3 Generative AI for Government Programs uses generative AI to help federal, state and local governments inform the public about a variety of programs, according to a Monday (July 15) press release.

“Understanding and accessing vital services and benefits programs can be an overwhelming process for many, and C3 Generative AI for Government Programs provides an easy way to get clear and quick answers to questions about the intricacies of these services,” C3 AI CEO Thomas M. Siebel said in the release. “Government programs and services make the most impact when those who need them can smoothly use them.”

The offering lets government agencies eliminate service delays, reduce wait times and make contact centers more effective, letting service representatives spend more time on complex cases and inquiries, per the release.

The application understands the nuances of a range of programs and offers clear, step-by-step instructions when applicable, the release said. It supports queries and responses in more than 130 languages.

“For example, a user could ask, ‘What are the enrollment steps for the Affordable Care Act?’ and C3 Generative AI for Government Programs will provide a response that clearly details each step a potential enrollee would need to take to apply for and secure an ACA-compliant health insurance plan,” the release said.

In other AI news, PYMNTS examined the technology’s role in payments in a conversation Monday with Kate Lybarger, head of payments innovation at Discover® Global Network.

“Generative AI’s democratization means anyone with internet access can become a consumer, creator and builder using this technology … the lift required to clean up your data in order to use AI doesn’t exist in the same capacity as it once did,” Lybarger said.

This widespread access opens new opportunities for innovation while also presenting new challenges.

“We’re at the beginning of the maturity curve with the deployments of generative AI at scale,” Lybarger added, noting AI’s capacity to “ease a lot of burden across those who are participating in the payments value chain.”

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