Today In Data: Enhancing The Customer Experience With Call Center AI

More call centers are beginning to rely on artificial intelligence (AI) for greater insights. In recurring payments, subscription commerce is having a “fear of commitment” moment. And, in retail, sellers of health and beauty products are very prepared to embrace innovation in comparison to healthcare service providers. All This, Today In Data.

Data:

$775M: Predicted losses due to account takeovers at call centers by 2020
71 percent: Share of digital media consumers who planned to cancel their subscriptions within one year after just one month of service
44.8 percent: Portion of consumer services firms that consider innovation crucial to their survival
$35B: Expected value of the global call center software market by 2025.
26 percent: Share of consumer services merchants that are “very” or “extremely” interested in smart POS systems