Keeping Customers Safe (And Satisfied) With Call Center Innovation

Call centers need to ensure that they provide a robust customer experience via multiple channels, but that need can make the authentication process tricky in terms of satisfying consumers who want speed. In alternative finance news, companies are building better payday lending products. And, in retail, consumer food brands such as ReGrained are upcycling ingredients, and the pharmacy sector is experiencing ongoing innovation as well as disruption. All this, Today in Data.

Data:

4,697: Number of fellowship programs approved by the Accreditation Council for Graduate Medical Education last year.

75 percent: Share of U.S. workers who live paycheck to paycheck with no cash savings.

40 percent: Estimated portion of all food in the United States that is wasted.

$20 million: Amount of Series D funding that experience marketplace IfOnly notched a little over a year ago.

17 percent: Segment of call centers that are employing multi-factor authentication for fraud protection.