PSCU Offers Digital Consulting to Member Credit Unions

Payments credit union service organization PSCU is launching a digital consulting practice to boost digital offerings for credit unions, a press release said.

This will also improve digital return on investment and bolster product use.

This comes as PSCU has recently partnered with Curinos, which helps credit unions with digital investments.

“In today’s digital-first world, it is critical for credit unions to keep a pulse on digital trends and preferences in order to meet — and ideally exceed — member expectations,” said Yvonne Stelpflug, senior vice president of Advisors Plus at PSCU. “Through our Digital Consulting Practice, we can help credit unions make informed decisions about their digital roadmaps and member journeys.”

The release said the digital consulting practice offers two models that credit unions can use either separately or at the same time. They can select a one-time digital consulting engagement, beginning with analyzing a credit union’s digital experience and user journeys. Then PSCU will go on to “research and benchmark” the design against market leaders, and the CUSO will present user journeys to get a focused plan to make the digital experience better.

Also, PSCU will offer a subscription model, with quarterly and annual reports, webinars, plus access to the Digital Banking Hub.

PYMNTS wrote that PSCU had been selected by True North Federal Credit Union for credit and debit processing.

Read more: True North Federal Credit Union Chooses PSCU to Provide Credit and Debit Processing Support

True North contributes to some civic and nonprofit organizations, and helps out with some recreational and charity events. The company is based in Juneau, Alaska.

“Our team has been watching PSCU closely, and we were impressed with everything the CUSO has accomplished over the past several years, as well as how dynamic it has become,” said Lauren MacVay, president and CEO of True North.