Schneider Electric Deploys AI Across 100 Use Cases in Industrial Operations

Artificial intelligence projects are often known for getting stuck in endless pilot phases, but Schneider Electric is avoiding that by deploying nearly 100 use cases into production.

The company is processing about 7.5 million customer service tickets annually through automated systems, signaling that AI in heavy industries is in the fabric of core operations.

At the company’s customer care centers, a task once completed manually by staff, analyzing and routing each incoming request is now handled automatically by AI, freeing employees to focus on higher-value customer interactions, as reported by Schneider Electric. That single use case, multiplied across 7.5 million annual tickets, captures what is changing across the industrial sector: repetitive, judgment-light tasks are being reassigned to machines, permanently.

Philippe Rambach, the company’s chief AI officer, has articulated the governing discipline behind the scale. “We always start from the business and customer needs, pain points of employees, where AI can help,” Rambach told MIT Sloan Management Review, adding that every initiative must demonstrate clear business value and plan for deployment at scale from inception. That discipline, applied since Schneider established its AI Hub in late 2021, separates its program from the industry average of stalled pilots and orphaned proof-of-concepts.

From Copilots to Core Infrastructure

The mechanics of how Schneider drives adoption reveal what it actually takes to move AI from demonstration to operations. When the company built a compliance tool to help marketing teams navigate European anti-greenwashing regulations, adoption remained flat when offered as a standalone application. Usage shifted only after the capability was embedded into the document management system employees already used daily, as covered by CDO Magazine.

AI that lives outside existing workflows competes for attention. AI embedded inside them becomes invisible infrastructure.

Rambach estimates that 80% to 90% of the work in AI transformation consists of change management, training and workflow redesign rather than the technology itself, according to CDO Magazine.

Schneider has responded by mandating AI fundamentals training for all 140,000 employees, tracked and escalated the same way as compliance requirements.

Predictive Maintenance and Supply Chain Economics

The supply chain results are equally concrete. Schneider’s self-healing supply chain platform, running on adaptive machine learning and IoT, has delivered a six-day reduction in days-in-inventory, a 10% overall inventory decrease, a 15% average yield improvement on specific manufacturing lines, and more than €100 million in generated value, according to Schneider Electric.

The platform also enables real-time rerouting when a shipment is damaged in transit, identifying an alternative facility, adjusting production schedules, and shipping a replacement within 24 hours.

Energy Management and the Decarbonization Imperative

AI’s role in energy management connects Schneider’s efficiency program to the larger economic case for industrial AI. The company reports a 75% reduction in Scope 1 and 2 emissions since 2017, with its net-zero target validated by the Science Based Targets initiative, as reported by Sustainability Magazine. Rambach has made the link between AI and decarbonization explicit in terms that go beyond corporate sustainability framing.

Competitor ABB is building the same case in parallel. The company recently embedded its generative AI solution into its ABB Ability Energy Management System, enabling operators to query energy usage, emissions drivers, and equipment performance through natural language and eliminating the need to manually compile reports across multiple dashboards, as reported by Global Mining Review.

On the factory floor, ABB’s RobotStudio HyperReality platform, built with NVIDIA, achieves 99% correlation between simulated and real-world robot behavior, with deployment costs reduced by up to 40% and time to market accelerated by as much as 50%.

The pattern across both companies points to the same conclusion. The industrial AI conversation has moved past whether the technology works. The current question is how fast it can be embedded across every workflow that still runs on manual judgment, and which companies complete that transition first.

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