The New Confidence Gap: Secure at Work, Stressed About Money

Stable employment has long been viewed as the primary pathway to financial security. The Wage to Wallet Index suggests that equation is beginning to break down for millions of Americans.

According to the report, done in collaboration between PYMNTS Intelligence, WorkWhile and Ingo Payments, Labor Economy workers — the roughly 60 million Americans earning $50,000 or less annually in sectors including retail, hospitality, warehousing, logistics and healthcare support — increasingly feel caught between improving job prospects and persistent financial pressure. While many believe their employment outlook is improving, they remain far less optimistic about their overall financial situation.

The findings reveal an important shift in how workers evaluate financial well-being. Employment itself is no longer the sole measure of security. Instead, households are increasingly focused on whether income is predictable, accessible and sufficient to absorb unexpected disruptions.

The data illustrates the divide. Between October 2025 and February 2026, sentiment among higher-income, non-Labor Economy workers increased from 57.1 to 59.3. Labor Economy worker sentiment, meanwhile, was essentially unchanged at 49.4. Yet both groups reported improvements in job security and confidence in their ability to find new work if necessary.

The challenge is compounded by the frequency of income disruptions. More than 1 in 5 Labor Economy workers, or 22.7%, reported experiencing a sudden stop in a household income source during the past year. By comparison, 15.1% of higher-income workers reported the same experience. Financial stress follows a similar pattern, with 41% of Labor Economy workers saying they feel financially stressed often, compared to 27.2% of non-Labor workers.

Notably, many of these interruptions are not caused by layoffs. Workers frequently cited operational obstacles such as losing access to a vehicle, equipment or tools necessary for work. Others pointed to illness, caregiving responsibilities or seasonal slowdowns. The common thread is that household income can be disrupted even when employment itself remains intact.

That distinction carries important implications for financial institutions and employers.

Traditional financial products have largely been designed around the assumption of steady income streams. Yet the report suggests that millions of workers are managing finances in an environment where earnings can fluctuate because of timing gaps, unexpected interruptions or multiple income sources. For these households, access to money when it is earned may matter as much as the amount earned.

The findings point toward growing opportunities and actionable insights for banks, FinTechs and payments providers to address income volatility directly. Faster wage access, real-time disbursements, tools that consolidate multiple income streams and solutions that help consumers manage temporary disruptions could become increasingly important as workers seek greater financial predictability.

The broader takeaway is that employment remains a critical foundation of financial well-being, but it is no longer the entire story. For a growing share of workers, confidence depends less on whether they have a job and more on whether that job delivers the consistency and resilience needed to navigate an increasingly unpredictable financial landscape.