The Push for a More Digital Payment Experience

“Self-service payment options give customers more control over their accounts while reducing the accounts receivable workload for the merchant,” says Brendan Tansill, president, the Americas for EVO. Read more of his insights on how digital payments can benefit consumers and merchants in “The Way Payments Are Now Done,” in which 33 payment executives discuss what payments’ “new normal” looks like.

Today, EVO’s merchants are interfacing with customers (both consumers and other businesses) that operate more digitally than ever before. The world is experiencing a rapid digital transformation, expedited by the pandemic. These electronically savvy end customers have come to expect their bill-paying process to be digital. They want the ability to make payments from anywhere, at any time. Consumers select vendors in part based on ease of use. Electronic payments mean more payment options, more security and more control over the bill-paying process.

Merchants are responding by not only adopting electronic payments, but also digitizing the rest of the bill paying process, such as delivering invoices electronically and reconciling with the general ledger, etc. Self-service payment options give customers more control over their accounts while reducing the accounts receivable workload for the merchant.

At EVO, our efforts to please both the merchant and their end customers has resulted in a greater focus on integrated technology and more payment options. EVO recently released its proprietary ACH service, which allows merchants to now offer both credit card and ACH within a single solution using EVO’s payment gateway, PayFabric.

In addition, EVO offers a self-service payment portal where customers can log on to view invoices, process payments and even sign up for recurring payments. Customers have the ability to save electronic payment methods in a secure digital wallet, expediting future payments and enhancing security by minimizing the number of times that a raw credit card is provided.