Fortis, Visual Matrix Partner to Give Hotels More Payment Choices

Payment and commerce technology company Fortis and hotel tech provider Visual Matrix have partnered to enable hotel operators to offer their guests more payment choices.

With the partnership, Fortis’ commerce platform will be integrated with Visual Matrix’s hotel operating system, according to a Wednesday (Sept. 21) press release.

“The Fortis team understands the unique challenges of the hospitality industry and provides a platform that simplifies payments for guests and expands payment choices as new options emerge,” Visual Matrix CEO Georgine Muntz said in the release. “This also helps to streamline hotel operations processes like reconciliation though integration with our software.”

Visual Matrix’s system brings different parts of hospitality operations together in one place and simplifies workflows. With the addition of Fortis’ technology, guests will be able to pay with their preferred method and the front desk will no longer have to do double entry recording of payment, according to the release.

In addition to multiple payment options, Fortis said its custom payment solutions for the lodging industry provide enhanced security, chargeback management and transparent pricing.

“Like Fortis, the Visual Matrix team is driven by innovation to help hotel operators prepare for what’s next as guest expectations shift and the hospitality industry evolves,” Fortis CEO Greg Cohen said. “We’re thrilled to collaborate with an industry leader like Visual Matrix, seamlessly integrating the Fortis platform into their property management system to give hoteliers more options to maximize revenue and expand payment choices.”

As is the case with companies in other industries, hotels have accelerated their innovations in products, automation and payments, as Ashley Usher, who was Fortis chief integration and information officer at the time and is now chief operating officer, wrote in the PYMNTS eBook “In a Word: 50 Thought Leaders Sum Up 2021.”

Read more: Fortis: 2021 was the Year of Acceleration

“From hotels to doctors’ offices, contactless payments through online and mobile orders enabled customers to check out safely and allowed business owners to see revenue and the activities of their day in a format of their choosing while easing the burden of this transition — brought on by market acceleration and product innovation — on partners and merchants,” Usher wrote.