JD.com Reports 417.4M Annual Active Customers Amid Better-Than-Expected Earnings

Amid better-than-expected financial results for its Q2 earnings, JD.com Inc. reported that annual active customer accounts jumped by 29.9 percent to 417.4 million in the year concluding June 30, 2020 from 321.3 million in the year concluding June 30, 2019.

The eCommerce retailer also noted that mobile daily active users in June 2020 rose by 40 percent compared to June 2019, according to a Monday (Aug. 17) announcement.

“Since the COVID-19 outbreak, JD has steadfastly leveraged our distinctive supply chain and technology capabilities to contribute to society and ensure the steady supply and undisrupted delivery of daily necessities to consumers, while helping to create jobs within our ecosystem and support business partners amidst the dynamic economic environment,” JD.com Chairman and Chief Executive Officer Richard Liu said in the announcement.

JD Retail rolled out an “Instant Delivery” offering for mobile products in April, with the delivery of mobile phones in as soon as one hour via JD Daojia. As of now, the service covers selected authorized merchants in addition to other partners “within JD.com’s omni-channel ecosystem” per the announcement. In addition, JD Retail kept harnessing advanced technology to help allow for online buying.

In June, JD Retail rolled out a skin evaluation service fueled by artificial intelligence that lets users upload images to get tailored shopping advice on cosmetics and skincare items. JD.com also reported that livestreaming kept increasing in popularity as a way for retailers and merchants to interact with customers in Q2.

JD.com Inc. reported non-GAAP diluted net income per ADS of 50 cents on revenues of $28.5 billion. Analysts had expected 38 cents per share in earnings on $27.45 billion in revenue.

The news comes as China’s largest eCommerce shopping event since the coronavirus put fear into the economy of Asia netted $136.5 billion for two of the country’s online shopping firms.

JD.com and Alibaba Group Holding Ltd. registered record sales amid the yearly 618 sale, which is named for its ending date of June 18.