LevelUp, MonkeyMedia Expand Partnership

LevelUp and MonekyMedia Software have announced the intention to grow their current partnership by co-developing a seamless bi-directional interface between MONKEY — which is designed to support food takeout, delivery and catering service channels — and LevelUp’s mobile loyalty and payment solutions.

Going forward, LevelUp customers’ mobile loyalty and payment accounts will be connectable with their corresponding MONKEY ordering platform accounts.

Orders placed within the LevelUp ordering app are sent to the MONKEY platform — from there they are routed to the appropriate store location for fulfillment and distribution to the guest.

“With our new interface with LevelUp, we will be able to unite the ordering experience for the restaurant brands we both serve in the online world, and now natively within their mobile loyalty and payment platform,” said Mo Asgari, president of MonkeyMedia Software. “This lets us provide a digital experience that is specifically designed for the restaurant ordering platform the guest prefers. Complimentary to the guest experience enhancement, restaurant brands will have access to better consumer insights throughout linked platforms.”

The partnership also gives consumers one user account to handle mobile ordering and payments — as well as loyalty and reward management.

“This is our first mobile ordering experience through MonkeyMedia Software’s MONKEY platform and it’s truly exciting,” said Seann Moriarty, head of partnerships for LevelUp. “Now when customers order their food ahead of time in the la Madeleine app, it’s done through the MONKEY platform in one united customer experience. We think that consumers in the fast casual/QSR space are moving toward mobile ordering and we’re excited for these types of partnerships across the board.”