Worldline Introduces End-to-End Mobility Payments Solution

Worldline has launched an end-to-end solution to provide an enhanced, seamless and secure payment experience for mobility operators and their customers.

The new Mobility Payments Suite offers a wide range of experiential enhancements designed to meet any customer’s payment needs, the payment service provider said in a Wednesday (July 19) press release.

“With our Mobility Payments Suite, we are delighted to offer mobility operators and their customers the latest, most seamless and secure solution available on the market today,” Sebastien Givry, head of mobility, merchant services at Worldline, said in the release.

Worldline’s Mobility Payments Suite aims to make the payment process seamless, thereby removing the friction that can be an obstacle to consumer adoption of public transport, according to the press release.

The new product provides personalization without compromising privacy; brings different mobility providers into a single ecosystem so that consumers can easily pay for more than one form of transport; and accommodates payment acceptance over the counter, at a ticket vending machine and online, the release said.

To protect consumers and providers in the mobility ecosystem, Worldline’s advanced fraud management capabilities employ artificial intelligence (AI) and machine learning (ML), per the release.

“Customers expect the best and most efficient payment means to be accepted at the time they make their purchase or journey,” Givry said in the release. “Out of our ambition to combine innovation and CSR, Worldline is committed to providing high-quality payment services to support the fast-changing mobility sector.”

Payments are now considered part of the customer experience, Worldline’s Consulting Services Global Head of Travel Services Laurie Gablehouse told PYMNTS’ Karen Webster in an interview posted July 6.

In the travel space, for example, broadening payment acceptance allows consumers to craft the trips they want, with the providers they want, and redeem loyalty and rewards along the way, Gablehouse said.

There has been a push by public transit authorities to consider open-loop payment systems that accept the rider’s preferred payment method, Andrew Yablonovsky, associate vice president of product strategy and growth at Interac, told PYMNTS in an interview posted in November 2022.

Interac, Canada’s interbank debit network provider, has found that two-thirds of consumers would be likely to pay for transit by tapping their debit or credit cards if the option was available.