Virgin Atlantic To Team With PCI Pal On Airline Omnichannel Payments

Virgin Atlantic will make use of secure payment solution PCI Pal Digital to support its omnichannel strategy, a press release said.

PCI Pal provides Software as a Service (SaaS) services to help out with companies’ payment systems. Virgin Atlantic’s global customers adopted a big range of digital payment methods like web, email, mobile, social media, chat and messaging service, which PCI Pal will help expand overall, amid the generally changing ways people are paying for things.

The integrations have seen the team incorporating PCI Pal Digital with Virgin Atlantic’s booking systems, which has allowed the payment process to be compliant in more territories.

Chris Imhoff, Transformation Project Manager at Virgin Atlantic said the company was “committed to providing our passengers with the very best customer experience, supported by the most advanced, secure and convenient payment methods.”

“The implementation of PCI Pal Digital provides the reassurance that customer payments are handled in a secure and compliant manner, regardless of where customers are in the world, or whichever payment method they select,” he said.

Darren Gill, CRO with PCI Pal, said the company was glad to be working to “support the delivery of its global omnichannel payment strategy.”

“Our digital payment solution will enable the airline to take advantage of digital integration for both current and future PCI compliant payment methods; it also reinforces our expertise in supporting some of the largest worldwide brands with their payment security and PCI compliance needs.”

The past two years have been tumultuous for the airline industry, with business travel seeing some improvements in recent months.

Read more: Why Are Travel Industry Vendor Payments So Complicated?

Business travel accounted for around two-thirds of Hilton Worldwide’s revenue mix along with over half of Marriott International’s, per company earnings reports. But according to some experts, travel and entertainment expense need to have more discretion and cost-cutting.

There has been more pent-up demand unleashed for various travel, with spikes in costs for airfare and other such things, but inflation in this area might not last very long, PYMNTS posited.