Banks and FinTechs Race to Own the Labor Economy Paycheck Gap

The old assumption in consumer finance is that when households run short, they turn to their bank.

The Wage to Wallet Index, created through joint efforts among PYMNTS Intelligence, WorkWhile and Ingo Payments, suggests something more complex is happening. When essential expenses arrive before income does, many workers are not choosing among financial products. They are assembling temporary solutions from whatever financial tools are immediately available, whether that means family support, payment delays, extra work shifts or credit.

Taken at a high level, the challenge emerging around essential spending is becoming less about access to a single financial product and more about navigating timing mismatches across multiple sources of liquidity.

The March 2026 Wage to Wallet Index report, “Never Quite Enough: How 30 Million Workers Borrow from Tomorrow to Pay for Today,” examined how workers bridge essential expenses when wages and bills do not align. Its findings point to recurring cashflow strain that increasingly behaves like an operating condition rather than a temporary setback.

According to the report, 54% of Labor Economy workers needed access to money before it was available to cover an essential expense during the previous 90 days, compared with 45% of non-Labor workers. More notably, 16% of Labor workers encountered that situation four or more times in a single quarter.

The implication is that households are not solving isolated emergencies. They are repeatedly managing the gap between when obligations arrive and when income lands.

When Availability Beats Relationship

That pattern changes who becomes the first call.

The report found that formal banking products are only one part of the toolkit. Among Labor Economy workers who experienced a shortfall, just 21% said credit cards covered the largest share of the essential expense. More than one in five, 22%, relied primarily on borrowing from friends or family. Others pieced together solutions through partial bill payments, payment plans, selling possessions, picking up extra shifts or gig work, or using accumulated cash reserves. Nine percent reported having no way to cover the expense at all.

Those behaviors suggest consumers optimize first for immediacy, not institutional loyalty.

The report noted that speed, ease and immediate availability consistently ranked among the most important factors when selecting a coping method. Equally important was avoiding dependence on asking someone else for help. In practice, the preferred tool becomes whichever option can close the gap fastest.

When financial strain becomes recurring, products designed around periodic borrowing may compete against alternatives that are informal, embedded into daily routines or accessed outside traditional banking relationships.

The report found Labor Economy workers were more likely to stack methods frequently than non-Labor workers, 15% versus 10%.

Yet solving today’s problem often weakens tomorrow’s position.

Only 37% of Labor workers said their primary method addressed the expense cleanly. Nearly half reported that covering the immediate need made the next paycheck or bill cycle harder to manage. Another 15% said the solution did not fully solve the problem at all.

And in that cycle, institutions may increasingly find that consumers are choosing tools based less on who provided them than on whether they arrive at exactly the right moment.