86% of Restaurants Take Reservations the Old-Fashioned Way

As restaurants seek to cut down their labor needs, they may want to reevaluate how they take reservations.

By the Numbers

Research from the 2022 edition of PYMNTS’ “Restaurant Readiness Index,” created in collaboration with Paytronix, which drew from a survey of more than 500 managers of quick-service restaurants (QSRs) and full-service restaurants (FSRs) across the country, found that only 14% of restaurants have their reservations/bookings operations mostly or fully automated.

Read more: More Than Half of Restaurants Depend on Digital Sales, Despite Uptick in On-Premises Orders

The Data in Action

Noting this need for a more labor-efficient system, tech providers are offering solutions not only in the United States but around the world. Earlier this summer, reservation platform OpenTable announced that it is taking its offerings global, with a strategic partnership with Inline, a software provider offering a suite of tools including online reservation booking and table management to eateries in East Asia.

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