SAP Intros Program to Help Enterprises Incorporate AI Agents

SAP has launched a program to help businesses integrate artificial intelligence (AI) agents into their operations.

The German software giant’s “Autonomous Enterprise” initiative, announced Tuesday (May 12), focuses on a new unified platform and specialized tools intended to automate end-to-end tasks across various corporate functions.

“For the mission-critical processes of our customers, ‘almost right’ just isn’t good enough,” Christian Klein, SAP’s chief executive, said in a news release. “By uniting SAP Business AI Platform with SAP Autonomous Suite, we anchor AI agents in the business processes, data and governance so they can deliver accurate, compliant and secure outcomes, unlocking new sources of revenue and meaningful cost savings.”

SAP Business AI Platform, the release added, unifies the company’s SAP Business Technology Platform, SAP Business Data Cloud and SAP Business AI into a “single, governed environment.” At its center is the SAP Knowledge Graph solution, which gives AI agents a “structured map of business entities, processes and relationships.”

In addition to the new product rollouts, SAP is also announcing a series of AI partnerships tied to its various tools, with companies that include Anthropic, Amazon Web Services and Nvidia.

SAP began this year by rolling out a series of agentic artificial intelligence enhancements for its retailer customers.

“Retailers face a landscape where AI is no longer optional,” Balaji Balasubramanian, SAP’s chief product officer for customer experience and consumer industries, said at the time. “SAP provides one closed-loop, AI-enhanced retail operating system that ties planning, execution and engagement together. We put data and AI at the heart of retail, delivering speed, personalization and growth across every channel and segment.”

The company is launching these tools at a moment when “agentic artificial intelligence is moving from frontier technology to operational table stakes,” as PYMNTS wrote recently.

Agentic AI, that report said, marks a shift from tools that help shape decisions to systems that carry them out.

“For CFOs, this changes the calculus,” PYMNTS added. “The question is no longer whether artificial intelligence can improve finance operations, but whether it can do so within a framework of control and accountability.”

That’s where the “agentic AI harness” comes in. This term may sound technical, but its implications are chiefly operational. The harness isn’t the model itself, but the system that controls how models perform in the real world. It sets the parameters for what an AI agent can access, what it is permitted to do, how it is monitored and when it needs to defer to a human.

“For chief financial officers, understanding this layer is becoming as important as understanding internal controls or capital allocation,” the report added.

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