Amazon Equips Drivers With Smart Glasses as It Deepens AI Fulfillment Investments

Amazon said on October 22 in a press release that it is equipping its delivery drivers with AI-powered smart glasses to accelerate last-mile logistics, part of a broader operational overhaul that also includes enhanced delivery networks and seller-facing intelligence tools.

The glasses combine computer-vision overlays and AI sensing to guide drivers through package pickup, walking directions and proof of delivery all without the need to look at a phone. The pilot in North America includes a vest-mounted controller with a swappable battery and emergency button. The company said the system activates automatically when drivers park, reducing friction and improving safety across millions of daily stops.

Behind the scenes, Amazon is rolling out additional innovations aimed at record-fast delivery in 2025. The company is regionalizing inventory, deploying e-cargo bikes and electric vans, and investing about $4 billion to expand its same-day and next-day delivery network into smaller towns and rural areas.

It is also deploying tools such as the “Blue Jay” robotics system that coordinates multiple robotic arms to collapse three production lines into one, the “Project Eluna” agentic-AI model to anticipate bottlenecks and provide real-time operational insights, immersive virtual-reality training for drivers via the EVOLVE simulator, and the “Packaging Decision Engine” plus Project P.I. to reduce packaging waste and detect defects through AI. AI-powered demand-prediction tools place inventory closer to customers while new same-day networks reach perishable grocery and prescription deliveries faster.

The company is also reconfiguring its fulfillment centers to move inventory closer to where demand is forecasted, using machine learning to predict order surges down to the ZIP-code level. New tools will allow drivers to consolidate routes dynamically, while AI-based demand models continuously adjust inventory positioning across regions. These upgrades are expected to reduce transit times, optimize energy usage, and improve reliability, further reinforcing Amazon’s push to convert logistics efficiency into customer retention.

From a strategic perspective, shortening the interval between checkout and doorstep strengthens Amazon’s value proposition for Prime members and tightens the link between order placement and revenue recognition.

Alongside the delivery upgrades, Amazon expanded its Seller Assistant into an “agentic AI” assistant that can reason, plan and act on behalf of merchants, handling inventory optimization, compliance monitoring and ad creation. The tool reflects Amazon’s move from a traditional marketplace to an operational co-pilot for millions of sellers.

These developments come amid a broader race in wearable AI. Meta recently introduced its “first serious” smart glasses for consumers at $799, underscoring how hardware, AI and commerce are converging. Both launches highlight how real-world productivity and digital intelligence are increasingly being designed into connected devices and platforms.

Amazon’s latest push, combining driver-facing hardware, logistics infrastructure and seller-facing AI shows a coordinated strategy to control both the physical and digital ends of fulfillment. For enterprise and payments professionals, the lesson is that value creation is shifting toward intelligent edges: tools that augment human performance, automate commerce decisions, and accelerate the movement of goods. As Amazon expands these systems, the competitive bar for speed, operational visibility and ecosystem support is set to rise.