Omnichannel SMB Messaging Platform Superchat Raises $15.6M

Superchat, an all-in-one messaging platform for small and medium-sized businesses (SMBs), has raised 13.6 million euros ($15.6 million) in a Series A round, EU-Startups reported.

The funding round was led by London-based VC Blossom Capital, with participation from 468 Capital. This latest investment brings the Berlin-based tech startup’s fundraising to $18.8 million.

Founded by in 2020 by Yilmaz Köknar and Mika Hally, the platform largely serves SMBs in Germany.

Superchat says it grabs conversations from Facebook, WhatsApp, Instagram, Telegram, Google Business, and email and puts them into one inbox for businesses. As a result, companies get access to data about their customers that can help boost sales.

“Today’s customers want and expect to be able to contact businesses wherever, and whenever suits them,” Köknar said in a statement. “This can prove to be a logistical nightmare for the companies, and results in poor experiences for the customers. No one wins within the current status quo, but with Superchat, everyone does.”

Superchat has built an omnichannel messaging network for SMBs to communicate with their customers.

The ability to provide SMBs with messaging across all platforms has attracted companies including Messagebird, Rake, Smooch and others.

Alex Lim, managing partner at Blossom Capital, said Superchat’s platform empowers SMBs to leverage the benefits of digital channels and provide the service to even the most discriminating customers.

Earlier this month, PYMNTS reported super apps like China’s WeChat have become intrinsic to consumers’ lives, moving beyond messaging apps to cater to a wide array of digital service needs like payment transfers, buying train tickets, paying rent, or purchasing goods and services.

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