Today In Data

Today In Data: Digital Ordering For QSRs, Retail Closures And High Cyber Fraud

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Today in PYMNTS’ data, fast food chains are reporting consumer satisfaction following implementation of mobile order-ahead offerings, retail stores are closing at a near-record pace, “unthinkable” numbers of executives share their companies have experienced cyber fraud, real-time faster payments finally make their way to the U.S. and job growth falls in the month of November.


Here are the numbers:

1.3 million | Approximate number of digital orders that St. Louis, Missouri-based Panera Bread receives each week following the rollout of its mobile order-ahead platform. The quick service restaurant (QSR) first launched mobile order-ahead offerings in 2012 with the intent to attract customers who were wary of waiting in line. The company recently unveiled voice-enabled mobile ordering tech.

5,300 | Total number of retail stores that closed through June 2017, with as many as 20 retailers this year alone shuttering their operations — including marquee names as diverse as Toys R Us and Abercrombie & Fitch. As such, the retail industry is not that far from the 6,163 stores that closed in 2008 as a result of the financial crisis.

74 percent | Portion of executives surveyed by JPMorgan Chase in a study published last year that said their firms had experienced some type of cyber fraud. According to Scott Volmar, president and CEO of business development firm InterComputer, the tally “is unthinkable. It’s unlivable. What organization can or wants to sustain even 0.1 percent of fraud?”

3 | The number of seconds the Real-Time Payments (RTP) faster payments system — the first new payment system in the U.S. in 40 years and set up by The Clearing House (TCH) — took to complete a faster payment transfer between a customer’s accounts at U.S. Bank and BNY Mellon.

0.3 percent | Percentage decline in job growth for the month of November, according to the latest Paychex | HIS Markit “Small Business Employment Watch” report, which examines hiring activity among Paychex customers. The numbers were 0.1 percent for the quarter and 0.52 percent year over year. The statistics report marks the fifth month in a row that the index scored below 100, hitting 99.86 in November.



The How We Shop Report, a PYMNTS collaboration with PayPal, aims to understand how consumers of all ages and incomes are shifting to shopping and paying online in the midst of the COVID-19 pandemic. Our research builds on a series of studies conducted since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. This report focuses on our latest survey of 2,163 respondents and examines how their increased appetite for online commerce and digital touchless methods, such as QR codes, contactless cards and digital wallets, is poised to shape the post-pandemic economy.