The Multifaceted Future Of Self-Service

Consumers, while generally desirous of good service in general, are these days increasingly willing to serve themselves. In fact, a growing number of customers are their own best store clerkbank teller, cashier or real estate agent. With an expanding line-up of information streams – and connected devices to access them on – consumers are increasingly armed to be their own best advocates, and often like taking on the role. So how to attract the more independent consumer? Value-added services are never a bad place to start.

    Get the Full Story

    Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required.

    yesSubscribe to our daily newsletter, PYMNTS Today.

    By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our Privacy Policy and Terms and Conditions.