The future of customer service will include humans and robots working in cahoots. The future of Mastercard — and its issuers and merchants — includes a new innovation engine. Marketplaces, meanwhile, are prepping for the new payments landscape, while consumers don’t seem to be doing all they can to prepare for the future of fraud.
Data:
52.9 percent: Consumers who view protection as a reason to use location controls.
$60 trillion: Projected value of the digitally distributed consumer economy under PSD2 by 2025.
10+: Number of GDPR investigations targeting Facebook and other companies.
33.8 percent: Consumers deterred from using location controls because of fraud fears.
29.9 percent: Consumers who are “very” or “extremely” interested in location controls.
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