AML/KYC Tracker

Inside the May/June Tracker
  • The latest AML/KYC headlines, including recent efforts to help FIs use voiceprint biometrics and why companies need to make virtual KYC tools accessible to digital-wary consumers
  • An interview with Andrew Davies, vice president of global market strategy and financial crime risk management at Fiserv, about the AML procedures FinTechs can adopt to keep their partners and customers safe
  • A Deep Dive examining how FIs that are adopting open banking can use multifactor authentication to protect customers against emerging fraud threats
AML/KYC Tracker directory

Automated Retail Tracker

Inside the March Tracker
  • A look at how a new checkout technology could power a multibillion-dollar market
  • The latest developments from the automated retail space, including 7-Eleven’s testing of cashierless convenience stores and Nordstrom’s efforts to digitize vending machines
  • An interview with Luke Saunders, founder and CEO of fresh meal vending company Farmer’s Fridge, on how his business is upgrading customers’ experiences at its self-service smart vending machines
Automated Retail directory

B2B API Tracker

Inside the July Tracker
  • An interview with Gareth Gaston, executive vice president and head of digital platforms at U.S. Bank, on how legacy systems have hindered the advancement of B2B payments via APIs in the U.S.
  • The latest B2B API developments, including a new real-time payments services from BBVA and Visa Direct as well as why 40 percent of U.S. business payments are made with paper checks
  • A Deep Dive detailing how open banking can be a gamechanger for B2B payments by enabling seamless transfers between processing banks
B2B API directory

Buy Now Pay Later Tracker

Inside the June Tracker
  • An interview with David Sasson, president and CEO of online art retailer, on how BNPL can help retailers convert home decor browsers into buyers
  • Recent headlines from around the BNPL space, including Ticketek becoming the first ticketing platform to integrate Afterpay’s BNPL payment options and the vehicle manufacturers now offering BNPL options around the globe
  • A Deep Dive analyzing how the COVID-19 pandemic has affected consumers’ investments in home improvement, decor and gardening retail items as they spend more time where they live
Buy Now Pay Later directory

Call Center Commerce

Inside the September Tracker
  • Recent call center commerce headlines, including Vonage’s acquisition of conversational AI suite
  • Lindsay Sacknoff, head of U.S. contact centers for TD Bank, on how using AI and multifactor authentication can improve verification measures across multiple contact center channels
  • A provider directory featuring the space’s top players, including three additions
Call Center Commerce directory

Credit Union Tracker

Inside the June Tracker
  • An interview with Krista Thompson, director of channel strategy and integration at TDECU, on the importance of investing in loyalty and rewards programs that engage members and build brand awareness
  • The latest headlines from around the credit union world, including Tropical Financial Credit Union’s push to win younger consumers with a charge free rewards card and Redstone Federal Credit Union’s decision to offer P2P and A2A payments
  • A Deep Dive examining why loyalty innovation is critical for retaining members and how credit unions can benefit from prioritizing such programs
Credit Union directory

Digital Banking Tracker

Inside the December Tracker
  • An interview with Nicolas Kopp, CEO of German challenger bank N26, on how the FI revamped its customer service strategy as it expanded into the competitive U.S. market
  • Recent headlines from around the space, including mobile app upgrades by NatWest and Bank of America to retain consumers
  • A Deep Dive analyzing the technology gap between legacy banks and challenger banks as well as how each can work to close out fraud
Digital Banking directory

Digital Banks And The Power Of The Cloud Tracker

Inside the June Tracker
  • An interview with Lindsey Grossman, director of product for challenger bank N26, on how the FI is using cloud banking technology to meet mobile-first customers’ changing demands
  • The latest news and trends in the space, such as how Utah-based Continental Bank is using the cloud to develop innovative digital services for businesses
  • A Deep Dive examining the challenges preventing legacy FIs from moving their infrastructure to the cloud and explaining why the COVID-19 pandemic is motivating them to migrate
Digital Banks And The Power Of The Cloud directory

Digital Consumer Onboarding Tracker

Inside the July Tracker
  • An interview with Colin Wiel, co-founder and chief technology officer of property management firm Mynd, on how innovative self-service onboarding solutions can help power real estate sales
  • A look at the latest news and trends in this space, including how Indian online-only real estate firm and real estate company Xanadu Realty are utilizing virtual tools to sell properties during the COVID-19 pandemic
  • A Deep Dive examining how the pandemic is impacting the real estate space, including how customers onboard and interact with real estate firms online and what this means for the industry’s future
Digital Consumer Onboarding directory

Digital Fraud Tracker

Inside the April Tracker
  • An interview with Greg Firestone, vice president of data science at Allstate, on how the insurance company is deploying AI and machine learning technologies to fight insurance fraud
  • The latest digital fraud developments, including a 73 percent increase in online payment fraud attempts and a COVID-19-related cyberattack on the Department of Health and Human Services
  • A Deep Dive analyzing forms of insurance fraud committed by cybercriminals as well as in-house service providers or insurance adjusters, and how they can be stopped
Digital Fraud directory

Digital Identity

Inside the July Tracker:
  • An Interview with Sean Mehra, co-founder and chief strategy officer of virtual healthcare provider HealthTap, on the growing appetite for telehealth services and the role of digital ID verification
  • The latest headlines from across the digital identity ecosystem, including a look at the latest in COVID-19 tracing technology and a collaboration between Howard University and AARP for remote healthcare services
  • A Deep Dive analyzing the demand and use cases for biometric-based ID verification in the healthcare sector
Digital Identity directory

Digital-First Banking Tracker

Inside the June Tracker
  • An interview with Ben Soccorsy, head of digital payments at Wells Fargo, about how the pain points in customer onboarding can be identified and addressed with data analytics
  • The latest digital-first banking developments, including a new contactless self-service locker solution from FTSI and Alliance Bank Malaysia’s recently launched tablet-based smart banking system
  • A Deep Dive analyzing the frictions involved in customer onboarding and how banks can streamline processes with biometrics and document scanning technologies
Digital-First Banking directory

Digitizing B2B Payments: Taking The Paper Check Digital

Inside the June Tracker
  • An interview with Michael Kelly, treasurer and senior vice president of finance at P&C shared service firm Tokio Marine North America Services, discussing how eChecks are helping the company deliver the security and speed claimants need
  • The latest B2B payments news and trends, including how California-based P&C insurer CSE Insurance Group is looking to add electronic payments support for its claimants and vendors
  • A Deep Dive examining how eChecks can help P&C insurers upgrade the way they pay out claims to businesses
Digitizing B2B Payments Tracker®: Taking The Paper Check Digital directory

Disbursements Tracker

Inside The July Tracker
  • An interview with Kathryn Petralia, co-founder and president of SMB lender Kabbage, on how automated technologies paired with speedy digital disbursements can help SMBs receive loans faster at a time when funds are needed most
  • Notable headlines from around the space, such as why FI Goldman Sachs has partnered with eCommerce giant Amazon to launch a credit line for U.S.-based SMBs
  • A Deep Dive examining how the COVID-19 pandemic is attracting legacy banks to the SMB lending industry and why paper-based lending processes are no longer adequate for SMBs’ needs
Disbursements directory

Faster Healthcare Report

Inside the May Tracker
  • A Case Study exploring why sending Affordable Care Act medical loss ratio rebates via paper checks can lead to some going unclaimed
  • Interviews with patient advocates about the frictions patients face when receiving healthcare-related disbursements and how faster payment options can help
  • A Deep Dive examining efforts to digitize patients’ disbursements
Faster Healthcare Payments directory

The Faster Payments Tracker

Inside the May Tracker:
  • An interview with the European Central bank about how it is leveraging the TIPS network to streamline real-time payments in the European Union
  • The latest developments in the global faster payments space, including Sweden’s move to join the ECB and Brazil’s testing and roll out of its instant payments platform
Faster Payments directory

FI Fraud Decisioning Playbook

Inside the July Playbook
  • An interview with Ryan Leblond of ESL Federal Credit Union on the front- and back-end approaches that help FIs spot and prevent account takeovers
  • The latest fraud decisioning developments, including how machine learning tools support agile fraud fighting  and biometric authentication’s potential to help FIs guard against fraud
  • A Deep Dive examining the growing threat of account takeovers and detailing how FIs are working to thwart such attempts while keeping experiences seamless for legitimate customers

FI Fraud Decisioning directory

Gig Economy Tracker

Inside the June Tracker
  • The latest headlines from the gig economy, including French FinTech Shine’s rollout of an offering that allows gig workers to insure their invoices
  • An interview with Michael Brooks, CEO and founder of online freelance marketplace goLance, on why transparency is key to engineering trust between freelancers and marketplaces
  • A Deep Dive examining how lengthy, manual invoice reconciliation can add to the financial strains freelancers and firms face, and a look at how automated technologies can help
Gig Economy directory

Global Recurring Payments Tracker

Inside the January Tracker
  • The latest global recurring payments developments, including a partnership between GoCardless and KYC solutions provider Accuity
  • Kate Thunnissen, chief marketing officer at speech-to-text platform provider Trint, explains how the company reduces subscriber churn by taking a customer-centric approach and emphasizing security
  • A Deep Dive detailing how safeguarding the onboarding process can help subscription companies combat churn and fight fraud
Global Recurring Payments directory

The How We Eat Tracker

Inside the June Tracker
  • The latest trends in the space, including the growth of “dark stores” designed solely for fulfilling online food orders
  • An interview with Eddie Garcia, senior vice president and chief product officer at Sam’s Club, on how the company is employing product-scanning apps and other digital services to make shopping more convenient and safer for its members
How We Eat directory

Intelligence of Things Tracker

Inside the May Tracker:
  • The latest IoT news and trends, including how medical IoT may be poised for growth in the wake of the pandemic and new wearable technology that enables workers to maintain social distancing
  • An interview with Marija Zima-Bockarjova, smart cities and solutions research and design manager at ABB, and Michael Lotfy, the company’s senior vice president for Smart Buildings Solutions, about how connected technologies can help cities become more resilient
  • A directory of the top IoT implementers and providers with nine new additions
Intelligence of Things directory

Merchants Guide To Navigating Global Payments Regulations

Inside the June Tracker
  • An interview with Maha El Dimachki, head of payments for the U.K. Financial Conduct Authority, on how the COVID-19 pandemic is affecting the adoption of contactless payments in the U.K. and what this shift means for SMBs
  • Notable headlines from around the space, including social media giant Twitter’s GDPR compliance struggles and FinTech HyperJar’s recent partnership to ensure PSD2 compliance on its digital banking platform
  • A Deep Dive analyzing how the COVID-19 pandemic is impacting the ways consumers are making payments and how payments are being regulated as well as what that means for SMBs involved in these transactions
Merchants Guide To Navigating Global Payments Regulations directory

Mobile Order Ahead Tracker

Inside the July Tracker
  • An interview with Zipporah Allen, vice president of digital experiences at Taco Bell, on how QSRs can leverage loyalty programs to boost their revenues during the pandemic
  • The latest mobile order-ahead developments, including a collaboration between POS software provider ParTech and drive-thru management firm Techknow on innovative drive-thru timers for QSRs
  • A Deep Dive analyzing how false reviews can damage restaurants’ reputations and stall revenues from social media and other digital channels
Mobile Order Ahead directory

mPOS Tracker

Inside the July 2019 Tracker
  • An interview with small business owners Kris Naradzay of Kris Krafts and Cherrette Jupiter of Jupiter Pies on the mPOS features that vendors need to optimize summer event sales
  • The latest headlines and trends from around the mPOS space, including Reliance’s foray into kirana store mPOS, plus Vimo Technology and mPOS Technology’s merger
  • A Deep Dive examining how restaurants are using mPOS to provide better service
mPOS directory

Next-Gen AP Automation Tracker

Inside the July Tracker
  • The latest AP automation developments, including how companies are streamlining their invoice processing and leveraging AI to help them catch invoicing errors
  • An interview with Juan Gonzalez Pita, founder of cross-border fruit importer and exporter Salix Fruits, on the AP tools that can support the fruit sector’s unique needs as well as help all SMBs scale
  • An in-depth examination of how SMBs can use automation to save money on AP processes and gain insights to better manage their cash flows during the pandemic
Next-Gen AP Automation directory

Next-Gen Debit Tracker

Inside the June Tracker
  • An interview with Carlos Mejia, chief digital executive at Pacific National Bank, on how FIs are adjusting their fraud-fighting strategies as consumers’ purchasing behaviors change during the COVID-19 pandemic
  • The latest next-gen debit developments, including why many consumers are shifting their spending from credit to debit cards and new findings surrounding the upswell of contactless debit cards issued in the United States
  • An in-depth examination of how public health concerns have spurred greater use of contactless cards and card-not-present transactions
Next-Gen Debit directory

PYMNTS Next-Gen Payroll Tracker®

Inside the June Tracker
  • An interview with Karen Sims, senior director of financial services for Westgate Resorts, on then need for offering essential workers faster digital alternatives to traditional paychecks
  • The latest news from the payroll space, including how one pizza chain is providing its workers with same-day wage payouts via digital wallets
  • A Deep Dive on some of the key digital solutions helping firms break the two-week paycheck cycle
Next-Gen Payroll directory

Next-Gen Sales Tax Tracker®

Inside the December Tracker
  • National Diaper Bank Network Director of Policy and Government Relations Phillip Vander Klay on the effects of — and ongoing disputes over — diaper sales taxes in some states, and NorthShore Care Supply president Adam Greenberg on the business impacts of those laws, especially as more states adopt remote seller taxes
  • The latest eCommerce sales tax developments, including a dispute over California’s, Louisiana’s and South Carolina’s attempts to gather retroactive online sales taxes and Alaska’s push to collect local and remote seller taxes via app
  • A Deep Dive providing an in-depth examination of the complex world of sales tax bundling, including merchants’ strategies to minimize tax management frictions
Next-Gen Sales Tax directory

Order To Eat Tracker

Inside the June Tracker
  • An interview with Ray Wiley, CEO of Mexican food chain Hot Head Burritos, on how the restaurant is innovating its in-store and online ordering experiences to address customers’ COVID-19 concerns
  • Recent order to eat headlines, including burger chain Shake Shack’s addition of customer pickup windows to its 280 U.S. storefronts
  • A Deep Dive analyzing how QSRs can develop safe and secure online ordering experiences and guest recovery strategies as the COVID-19 pandemic continues to affect the restaurant industry
Order To Eat directory

Payments Powering the Platform Economy Report

Inside the April Report
  • An interview with Rick Centeno and Kai-Uwe Mokros, payments managing directors at fashion eTailer Zalando, on what it takes to provide compelling payments experiences to customers across borders
  • The latest eCommerce payments developments, including the Reserve Bank of India’s new rules for authenticating online shoppers and Dubai’s recently launched online marketplace for small retailers
  • An in-depth examination of how tailoring payment methods and currencies to each geographic market enables eTailers to provide convenient access to goods during the pandemic and beyond
Payments Powering the Platform Economy directory

PPE Supply Chain Report

Inside the June Report
  • An interview with Matt Hall, vice president and chief communications officer at apparel company Hanes, on how the firm shifted its supply chain operations to produce millions of face coverings
  • Recent headlines from the space, including IBM’s launch of a procurement platform that helps hospitals vet and buy from new PPE sellers and Citi Commercial Bank’s efforts to facilitate rapid PPE purchasing from Chinese sellers
  • A Deep Dive examining how businesses have adapted their workflows to focus on creating essential medical equipment for hospitals
PPE Supply Chain directory

Preventing Financial Crimes Playbook

Inside the June Playbook
  • An interview with John Elliot, head of open banking at banking and wealth management group Investec, about how FIs’ cybercrime prevention efforts can be improved via open banking
  • The latest financial crime developments, including a surge in COVID-19-related fraud attempts and a recent partnership between NICE Actimize and Infosys to develop a digital fraud prevention solution
  • A Deep Dive analyzing the cybercrime vulnerabilities of open banking systems and detailing how FIs can leverage multifactor authentication and machine learning to secure them
Preventing Financial Crimes directory

Smarter Payments Tracker

Inside the July Tracker
  • An interview with Alexandre Liuzzi, co-founder and chief strategy officer at Brazilian financial technology provider BeeTech, about how cross-border B2B payments can be streamlined and accelerated through APIs
  • The latest smarter payments developments, including a new European association aimed at solving cross-border payment pains and recent efforts to leverage blockchain technology for international payments
  • A Deep Dive analyzing the challenges associated with cross-border B2B payments and explaining how APIs can help eliminate redundancies and offer transparency
Smarter Payments directory

The Subscription Commerce Tracker

Inside the July Tracker:
  • An interview with Amir Nathoo, co-founder of online education marketplace Outschool, on the migration of classes online and how the company is working to tailor subscriptions for this in-demand market
  • The latest subscription commerce news, including how digital media platforms are working to prolong a “corona bump” in new user sign-ups
  • A Deep Dive assessing how subscription providers are adapting to the shifting market and supporting their members facing subscription fatigue and financial pressures
Subscription Commerce directory

Subscription Commerce Tracker

Inside the May Tracker
  • An interview with Mike Lackman, CEO of coffee subscription provider Trade Coffee, on how the company focuses on community and personalization to help engineer trust and retain subscribers in tough economic times
  • The latest subscription commerce developments, including how stay-at-home mandates are driving demand for online food delivery subscriptions and the pandemic’s unexpected impact on the car subscription industry
  • A Deep Dive analyzing the state of the subscription economy, detailing how services are witnessing a surge in demand and how the subscription space can fight churn by offering pause features
Subscription Commerce directory

Whole Paycheck Tracker

Inside this Issue

From grocery, to pharmacy, to apparel to electronics and everything in between – the nation’s two most prominent retailers are matching up and fighting for customer loyalty. PYMNTS is tracking the race, as it goes and grows, to see which player ends up ahead.

Whole Paycheck directory

Workforce Spend Tracker

Inside the March Tracker
  • The latest spend management news and trends, including the rise of ridesharing as the top expensed item in 2019
  • An interview with Barry Floyd, chief financial officer at Paul Davis, and Jeff Harper, its senior director of shared services, on how the company is leveraging spend management technology as part of its mission to rebuild homes in times of disaster
  • A Deep Dive on how artificial intelligence is being used to improve spend management operations
Workforce Spend directory
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