PYMNTS® TRACKER®

The Clearing House Real-Time Payments Tracker Series

The Clearing House Real-Time Payments Tracker Series Cover Image
From Trips to Tips: How Faster Payments Can Elevate Travel and Hospitality

Inside the April 2024 report

01

Instant payments could benefit all reaches of the travel and hospitality industries, as customers enjoy a better experience, companies see higher revenues and workers get faster payouts.

02

Business travel is a significant revenue driver for the travel and hospitality industries. However, travelers typically cover expenses out of pocket, relying on subsequent reimbursement by their companies. Accelerating this process could be a huge help in alleviating financial strain and improving business travelers’ overall experience.

03

Although businesses face challenges in adopting new payments technology, savvy travel and hospitality firms recognize the competitive advantage instant payments offer and are seizing the opportunity.

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Galileo Embedded Finance Tracker Series

Galileo Embedded Finance Tracker Series Cover Image
Modular Design: Can Composable Banking Find Favor With FIs?

Inside the April 2024 report

01

Traditional FIs are increasingly contending with competition from challengers, especially as younger generations look outside their primary banks for certain financial services. In fact, studies show that young consumers favor using a service, card or app from a provider other than their bank for online payments.

02

New banking systems are often difficult to integrate into existing technology stacks. Despite the integration challenges, many banks are pressing ahead with new embedded finance strategies to expand product offerings and enhance customer loyalty.

03

Rather than attempting to wedge one-size-fits-all digital solutions into existing technology stacks, banks can embrace a far more agile and future-proof approach. Composable banking allows for seamless integration of best-of-breed components and services from a vast ecosystem of innovative technology partners.

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American Express B2B and Digital Payments Tracker Series

American Express B2B and Digital Payments Tracker Series Cover Image
Pains and Gains: Conquering Healthcare’s Payment Woes

Inside the April 2024 report

01

Some of the healthcare industry’s most pressing operational pain points arise from inefficient and outdated payments and claims processes that threaten the industry’s financial health.

02

As digital transformation continues to make its way into everyday life, the healthcare industry is increasingly ready to explore its potential. Innovators across the industry are tackling inefficiencies and improving patients’ experiences — one payment at a time.

03

While digital payments can profoundly improve the healthcare industry — from patient experiences to operational efficiencies — they also face resistant challenges, the solutions for which are neither easy to implement nor industry-standard.

04

PYMNTS Intelligence interviews Misty Meraz, Vice President, Healthcare and Public Sector Payment Solutions at Elavon, on how healthcare organizations can improve patient collections by adopting an omnichannel payments strategy.

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Ingo Payments Money Mobility Tracker Series

Ingo Payments Money Mobility Tracker Series Cover Image
Money Mobility - April 2024

Inside the April 2024 report

  • Disbursements are getting faster, but their speed heightens the need for timely and effective fraud protection.
  • Funds lost to faster payment fraud are often irretrievable, making more rapid detection and prevention paramount.
  • Emerging technologies such as AI and ML can secure faster transactions.
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The Clearing House Real-Time Payments World Map Tracker Series

The Clearing House Real-Time Payments World Map Tracker Series Cover Image
Real-Time Payments World Map - April 2024

Inside the April 2024 report

  • Qatar Islamic Bank (QIB), a leading digital financial institution (FI), recently introduced the Fawran instant payment service, which users can access through the QIB Mobile App.
  • Sweden is expanding its real-time payment capabilities by joining the Eurosystem’s TARGET Instant Payment Settlement (TIPS), becoming the first non-Eurozone country to do so.
  • Mexico has adopted Uruguayan Fintech Prometeo’s innovative account-to-account payments system, which employs a single application programming interface (API) to enable instant payments between bank accounts.
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NCR Voyix Digital-First Banking Tracker Series

NCR Voyix Digital-First Banking Tracker Series Cover Image
Is AI the Master Key to Banking’s Next Era?

Inside the April 2024 report

01

As banks and FIs increasingly implement AI tools, the financial industry’s morphology will rapidly undergo unprecedented change. All facets of the industry, from how leaders strategize and operate to how the labor force carries out tasks, will be touched by this transition.

02

Pain points threaten to drive nearly half of United States retail banking consumers into the arms of Big Tech for their financial needs. Can AI deliver on the promise of revolutionizing the retail banking experience for good?

03

The path to realizing AI’s potential for the financial industry is laden with hurdles, from technology and cybersecurity challenges to consumer mistrust.

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American Express B2B and Digital Payments Tracker Series

American Express B2B and Digital Payments Tracker Series Cover Image
End the Wait: SMBs and the Protracted Challenge of Delayed Payments

Inside the April 2024 report

01

In the trenches of modern commerce, SMBs face a persistent battle against the delayed payments that disrupt cash flow and jeopardize their financial health. Manual processes and outdated banking solutions stand at the core of these payment delays.

02

As SMBs struggle to free themselves from the constraints of manual payment processing, many are turning toward more tailored and integrated solutions offered by banks and FinTechs.

03

Have SMBs hit a critical inflection point in their cash management strategies? The unique demands — and benefits — of a digital-first economy are driving a growing number of SMBs to turn a corner, with many considering the adoption of modern cash management tools, from instant payments to unified platforms.

04

PYMNTS Intelligence interviews Jason Carlson, Chief Financial Officer of experiential media company Mood Media, on why SMBs must invest in digital transformation now to ensure their viability and success in the long run.

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Ingo Payments Money Mobility Tracker Series

Ingo Payments Money Mobility Tracker Series Cover Image
Money Mobility - March/April 2024

Inside the March 2024 report

  • Fraud, friction, limited payment options and slow payment processing are some of the obstacles consumers face when making digital bill payments.
  • Billers in the utilities sector must contend with the reality that customers trust them less than most other industries.
  • Some of the top issues billers and payers face are security concerns and overcomplication.
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Spreedly Payments Orchestration Tracker Series

Spreedly Payments Orchestration Tracker Series Cover Image
Into the Vault: Optimizing Payments

Inside the March 2024 report

01

Vaulting has been proven to provide a streamlined and convenient payment process while also enabling stringent anti-fraud security measures. Merchants have only just begun to tap its potential to aid in customer retention, better authorization rates and cost reduction.

02

Vaulting offers considerable cost savings for companies in the long run by leveraging customer data to mitigate potential sources of payment failure. Preserving these revenues — along with the customers they represent — is most crucial to subscription businesses.

03

Personalized goods and services generate significant revenue for many organizations, including payment providers. Vaulting allows firms to leverage customer data to offer tailored experiences to individual customers.

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The Clearing House Real-Time Payments Tracker Series

The Clearing House Real-Time Payments Tracker Series Cover Image
No-Wait Wages: Leveraging Instant Payments to Boost Employee Satisfaction

Inside the March 2024 report

01

Workers across the board benefit from on-demand pay, especially those who live paycheck to paycheck and cannot afford unexpected expenses. For many workers, instant payroll is something that should be taken for granted.

02

Companies are becoming increasingly aware of the demand for real-time payroll and are gradually implementing it in their workplaces. Meanwhile, some workers, growing impatient with their employers’ delays in adopting the trend, are turning to third-party services for real-time access to their earnings.

03

Financially stable employees appreciate the support they have received on their financial journeys, and organizations have a unique opportunity to offer this support in the form of instant payroll services. Doing so could encourage increased employee loyalty and reduced turnover.

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AI-ID Generative AI Tracker Series

AI-ID Generative AI Tracker Series Cover Image
Generative AI - March 2024

Inside the March 2024 report

  • Telecoms have prioritized generative AI deployments to improve efficiency and reduce costs. Still, this approach may overlook the technology’s potential for achieving broader industry transformation and substantial long-term value creation.
  • Telecoms are partnering with technology incumbents on generative AI solutions, highlighting a significant shift in the telecom industry toward improving operational efficiency and customer service.
  • Telecoms actively differentiate their AI use cases from those of other industries to influence AI regulation, advocating for a risk-based governance approach amid global divergence in policy frameworks.
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NCR Voyix Digital-First Banking Tracker Series

NCR Voyix Digital-First Banking Tracker Series Cover Image
Are Challenges Still Holding Back Instant Payments Adoption in the US?

Inside the March 2024 report

01

Businesses and consumers are of one mind in favoring the adoption of instant payments, yet the enduring use of traditional payment methods hints at the challenges of this transition.

02

For financial stakeholders, the rollout of FedNow in addition to the RTP network is affirming the future of U.S. real-time payments, helping to popularize the method for use cases throughout the economy.

03

Assessing the technical and operational requirements for the integration of instant payment rails offers a window onto the practical complexities of deploying these next-generation payments platforms — a crucial view for financial stakeholders evaluating their payment innovation agendas.

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Ingo Payments Money Mobility Tracker Series

Ingo Payments Money Mobility Tracker Series Cover Image
Money Mobility - March 2024

Inside the March 2024 report

  • P2P payment apps are growing increasingly popular thanks to their ease of use and versatility.
  • Consumers have distinct preferences and dislikes regarding the apps they use, yet P2P payment providers often overlook them.
  • P2P payments are certainly convenient for consumers, but like all digital transactions, they need to comply with government regulations.
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The Clearing House Real-Time Payments World Map Tracker Series

The Clearing House Real-Time Payments World Map Tracker Series Cover Image
Real-Time Payments World Map - March 2024

Inside the March 2024 report

  • The European Council adopted a new rule to enable instant payments across the European Union and European Economic Area, requiring all instant credit transfers to arrive in recipients’ accounts within 10 seconds.
  • Abu Dhabi Islamic Bank recently announced the launch of a new real-time payments hub to facilitate and streamline cross-border transactions.
  • The National Payments Corporation of India has unveiled an initiative to establish a real-time payment link between India and the United States to enable small transactions between the two countries.
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AI-ID Generative AI Tracker Series

AI-ID Generative AI Tracker Series Cover Image
Generative AI - February 2024

Inside the February 2024 report

  • Companies, both new and established, are leveraging generative AI to reimagine media experiences.
  • Use cases showcasing generative AI’s potential are poised to disrupt the media industry.
  • The use of generative AI in media brings complex ethical, legal and social questions into focus.
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PYMNTS Trackers

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B2B and Digital Payments - February 2024

Inside the February 2024 report

  • PYMNTS Intelligence interviews Hicham Oudghiri, co-founder and CEO at Enigma, and Anthony Peculic, head of banking as a service and cards, FinTech banking at Cross River, about how the financial pressures on SMBs are shaping a move toward data-fueled alternative financing.
  • As small businesses consider their options for managing their finances in the present economic climate, business cards are proving to be an essential addition to their toolkit.
  • SMBs are more likely to have business cards than any other form of business financing, but an equal share report having personal cards available for business contingencies.
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The Clearing House Real-Time Payments Tracker Series

The Clearing House Real-Time Payments Tracker Series Cover Image
Can Open Banking Win Trust to Drive Real-Time Payments?

Inside the February 2024 report

01

Adoption of open banking in the U.S. could shift into high gear with a recent rule proposal from the Consumer Financial Protection Bureau requiring FIs to share data with both consumers and third parties. However, industry support for the proposed rule as written is far from unanimous.

02

Industry groups are not alone in their concerns. Both consumers and businesses could benefit from having better access to bank data, but their perceptions of open banking’s cybersecurity risks are also posing barriers to adoption.

03

Despite the hurdles, open banking’s potential to revolutionize the payments industry is clear. Financial service providers could have unparalleled access to banking data, allowing them to make real-time payments implementations more readily than ever before.

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Ingo Payments Money Mobility Tracker Series

Ingo Payments Money Mobility Tracker Series Cover Image
Money Mobility - February/March 2024

Inside the February 2024 report

  • Real-time payouts could be a boon for insurers and their customers, but putting these payments into practice has its difficulties.
  • Despite the challenges inherent in instant payment systems, many insurers are making moves in the real-time space.
  • Implementing real-time disbursements can be a tall task for insurers’ accounting teams, prompting many to partner with FinTechs to address this hurdle.
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Galileo Embedded Finance Tracker Series

Galileo Embedded Finance Tracker Series Cover Image
Build Now, Not Later: How Banks Can Seize the BNPL Opportunity

Inside the February 2024 report

01

BNPL financing has become widely popular in recent years as a means of defraying the increasing costs of many goods, especially among younger consumers with less spending power but greater digital savvy.

02

Surging consumer demand has spurred many banks and FIs to offer BNPL services of their own as a way of attracting new customers. Many institutions are tapping third parties to help them achieve their BNPL ambitions.

03

FinTechs may have been quicker on the BNPL draw than banks, but traditional FIs are catching up fast. Their ability to offer comprehensive and trusted financial services could give them the edge in the long run.

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NCR Voyix Digital-First Banking Tracker Series

NCR Voyix Digital-First Banking Tracker Series Cover Image
Can Banks and FinTechs Bridge the Divide to an Open Banking Future?

Inside the February 2024 report

01

Through open banking, banks and FIs could go far to satisfy consumer demands for enhanced payment experiences and drive adoption of innovative banking tools, thereby positioning themselves as leaders in the dynamic open banking landscape.

02

Open banking holds immense potential to radically enhance the payment journey, but its widespread adoption remains held back by concerns over data privacy and security, both of which are significant roadblocks to building consumer trust. Banks and FIs are slowly acknowledging these obstacles and working to address them.

03

The regulatory landscape for open banking is in its early days, but activity is intensifying. Regulator and stakeholder participation should focus on codifying a regulatory framework that balances the needs of consumers with the requirements of banks and FIs — key for broader consumer acceptance of the open banking system and its long-term durability.

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