Conduent Launches Real-Time Payments Solutions for Transportation Sector

Conduent is now using real-time payments over the RTP Network in the transportation sector.

With new digital solutions offered through the company’s Digital Integrated Payments Hub, transportation agencies can bill, and toll road users can pay, tolls more quickly, easily and securely, Conduent said in a Friday (April 28) press release.

“Today’s public is rapidly adopting — even expecting and demanding — more digital payment options to make their financial transactions faster and more convenient, while providing peace of mind about security,” Conduent President of Transportation Solutions Lou Keyes said in the release.

The new RTP Network-powered solutions from Conduent — which are powered by the company’s collaboration with BNY Mellon — allow tolling agencies to send invoices and receive payments in minutes, receive payments that are irrevocable, and receive their administrative and processing costs, according to the press release.

For toll road users, the new solutions allow them to digitally pay their bills and fund their accounts, reduce their violation rates and late fees, and schedule future payments without needing to maintain an account balance, the release said.

Future solutions from Conduent could offer additional payment options for bus and rail transit operators, parking authorities and public sector uses like traffic fines, per the release.

“Building on our leadership positions in government payments and tolling, our Digital Integrated Payments Hub now makes it possible to extend real-time payments to tolling agencies and those they serve, as well as other transportation segments and activities requiring billing and payments,” Keyes said in the release.

Real-time bill pay removes a common and critical knowledge gap — consumers’ concerns about the time gap between their submitting a payment and the recipient’s acceptance of it — and offers consumers a more holistic view of their financial circumstances, Conduent Vice President and Executive Leader for Digital Payments Kathy Mertes said in an interview posted April 10.

“There’s three different options that a consumer has when presented with a bill payment: Pay it right away, schedule it or ignore it,” Mertes said when interviewed for “Leveraging Instant Payments to Improve Bill Pay,” a PYMNTS and The Clearing House collaboration. “Key next steps are to see banks adopt Request for Pay, therefore providing consumers with an ability to decision the bill pay request.”

The announcement of these new solutions comes about five months after Conduent launched its Digital Integrated Payments Hub to offer businesses and public sector agencies a centralized platform consolidating different payment processes and systems.

The platform integrates BNY Mellon’s infrastructure and its uses cases include handling tolling, parking and transit fees for transportation authorities; speeding the validation process for government agencies prior to providing benefits; and enabling nearly paperless accounts payable (AP) processes for companies and government agencies.