Categories: News

Samsung Wants To Pass On Paying For Note 7 Fire Damage

In fairness to Samsung, if your flagship product has started spontaneously combusting, required two recalls of millions of phones and cost you billions of dollars — you probably wouldn’t be all that enthusiastic about writing any new checks either. You might even refuse.

Such is what several Samsung customers who suffered property damage after their Note 7s burst into flame are claiming — according to Guardian reports, customers who say their homes and property were wrecked by the fire are now forced to fight Samsung tooth and nail for a reimbursement for the damage they suffered.

Illinois resident John Barwick was told by Samsung’s insurance division that it would not pay for the replacement costs of the damaged items, only the “depreciated value.”

“We’re not seeking a great amount of money to get rich off this.” Barwick said. “We just want to be made whole.”

“It seemed that Samsung’s priority was retrieving that phone.” Barwick told The Guardian. “I told them I’d be more than happy to allow them to inspect it to ensure the claim was authentic, but I wasn’t going to give over custody until everything was made good.”

Barwick’s story is echoed across the U.S. — Shawn Minter from Richmond experienced similar woes.

“They were only interested in retrieving the phone,” he told The Guardian. “Once I told them I was giving the phone to the Consumer Product Safety Commission (CPSC), they went dark.”

Wesley Hartzog’s South Carolina phone fire left his home uninhabitable — and though Samsung had initially offered to pay for that hotel stay, their tune changed pretty quickly.

“The next day Samsung Fire & Marine insurance called me and said it wasn’t going to happen. I feel that was really unprofessional.”

With the complete cancellation of the Galaxy Note 7, Samsung faces $17 billion in lost revenue. That is spendy — but not insurmountable, considering Samsung’s stock hit an all time high just as this controversy was lighting up.

But for customers whose stuff is now gone because it was sitting too close to an incendiary phone — Samsung’s defective phone might in fact be a good deal less easily survivable, especially if Samsung has decided to double down on nickel and diming its insurance claims.

Get our hottest stories delivered to your inbox.

Sign up for the PYMNTS.com Newsletter to get updates on top stories and viral hits.

——————————

New PYMNTS Report: Preventing Financial Crimes Playbook – July 2020

Call it the great tug-of-war. Fraudsters are teaming up to form elaborate rings that work in sync to launch account takeovers. Chris Tremont, EVP at Radius Bank, tells PYMNTS that financial institutions (FIs) can beat such highly organized fraudsters at their own game. In the July 2020 Preventing Financial Crimes Playbook, Tremont lays out how.

Share

Recent Posts

Agora Services Debuts New Tools For SMB Banking

Challenger bank Agora Services wants to address challenges with banking for small businesses with a new solution called Agora SMB,…

1 hour ago

Google Almost Done With Transition To SAP Ariba Network

Google's transition to SAP Ariba's cloud-based services has a completion date set for Aug. 24 after multiple waves that began…

2 hours ago

Fed Moves Ahead With FedNow Despite Objections

Not everyone favors the Federal Reserve Board’s launch of its settlement service designed to eliminate the three-day check clearing and…

2 hours ago

Pelosi, Mnuchin Call For Reopening Stimulus Talks

Weeks of failed negotiations on pandemic-related aid has led to House Speaker Nancy Pelosi and Treasury Secretary Steve Mnuchin, representing…

2 hours ago

Bitcoin Daily: S. Korea To Use Blockchain To Collect Highway Tolls; Polish Financial Watchdog Warns Of Fake Crypto Scams

South Korean highways could see blockchain-based toll booths before the end of the year, according to a report from Crypto…

3 hours ago

CHAMPS Group Purchasing Works With Procurement Partners On Smoother P2P Services

CHAMPS Group Purchasing is partnering with Procurement Partners, which works in procure-to-pay (P2P) solutions, to provide a new service for…

3 hours ago