Vindicia Newsroom

In what’s already becoming another tumultuous economic year, direct-to-consumer (D2C) businesses may want to prioritize the prevention of two things: failed payments and fraud. 2023 has already been particularly tough for ...

“A failed payment disrupts the connection and trust between the subscription provider and the subscriber,” Vindicia Head of Customer Success Meena Srinivasan told PYMNTS. Not only do these breakups give customers ...

Customer lifetime value might be the most important metric for subscription companies to track in 2023. Those companies that can extend subscribers’ commitments by even a few months can accelerate ...

Subscription merchants that fail to offer multiple ways for consumers to buy their products will see their sales take a hit, says Bean Box CEO Matthew Berk. Only giving consumers ...

Economic worries, such as stagnant wages, increasing interest rates and inconsistent inflation, are piling up on consumers, forcing them to examine their spending. As they adjust, subscriptions are likely to ...

Subscription fitness is sweating it out as exercise fans return to in-person studios and online workouts wane, necessitating innovation. During a PYMNTS On the Agenda discussion, Simone De La Rue, founder ...

As subscriptions feel the churn, PYMNTS data shows that many are losing ground to competitors. The Context With subscription commerce taking over many of consumers’ daily routines, from how they get their ...

It’s been a tough time for subscription businesses, especially for direct-to-consumer (D2C) companies focused on retail. PYMNTS’ research noted that the average subscription per retail subscriber dropped in September to 2.9, ...

The choices that subscription merchants make — or don’t make — to address customer retention matter. Sellers who thought the challenges of the so-called “Great Unsubscribe” were in the past need ...

It’s been a year of transitions for the subscription business, creating question marks for 2023. Invoking “the great unsubscribe” became commonplace in 2022 as inflation-beset consumers had to pick and choose ...

The popularity of subscription-based services skyrocketed over the last several years, propelled by the multitude of consumers staying at home during the pandemic. The average consumer spent $273 monthly on ...

Sunil Vasisht, chief operating officer at Meridian Springs Primary Care, tells PYMNTS how the practice was able to leverage the subscription business model for healthcare — Quality healthcare on demand, accessed with ...

Subscription-based services soared as consumers sought access to goods, services and entertainment during the pandemic. Lately, however, subscriptions have seen a downturn due to inflation, with the percentage of United ...

With consumers increasingly viewing sports games across a wide range of channels, leagues have the opportunity to grow their audiences in more ways than ever before. The NHL, for one, is ...

To succeed in these challenging times, eCommerce marketers need to leverage data intelligence to fight churn, Vindicia Chief Strategy Officer Trace Galloway writes in the new PYMNTS eBook, “What’s Your ...

Improving the subscription payment process can help subscription merchants maintain their customer bases. The payment process is a vital part of a consumer’s subscription experience. A payment process that is clunky and ...

Inflation may be moderating, but high prices on everything force consumers to rethink what’s really essential. Juan Palacio of BloomsyBox tells PYMNTS how flexible payments and cancellation policies are helping ...

With the economic outlook not improving or likely to until 2023 or 2024, subscription commerce faces an inflection point that could see a mass customer exodus unless providers get creative ...

Subscription brands may be headed for a lesson in the meaning of “essential” as inflation-squeezed consumers are forced to decide between needs and wants and the holidays loom. According to the ...

With inflation on the rise, 85% of consumers are concerned or very concerned about their budgets. With the prospect of rising costs continuing well into next year, many consumers are ...

Is the subscription boom over, or just in a lull caused by consumers being a bit oversubscribed coming straight out of pandemic lockdowns and into the highest inflation in 40 ...

Subscriptions have become a source of both promise and peril for consumers. The increase in subscription-based goods and services presents people with more choice and flexibility, and they are signing up ...

With the number of subscription-based goods and services skyrocketing in recent years, consumers are now flush with choice. Everything from video streaming platforms to product rentals are available via a ...

Subscription commerce has taken off in recent years, and consumers now have more subscription options than ever. This success has a downside, however. More subscriptions mean larger monthly bills, while ...

Vindicia CEO Roy Barak writes in the PYMNTS eBook “Baseline 2022: What the Next Six Months Holds” that subscription businesses may be slowing, but companies that get creative about managing ...

Subscription-based businesses flourished during the pandemic as consumers largely confined to their homes sought ways to entertain themselves or continue buying deliverable items they needed for their households. Seeing an ...

New findings in this month’s “Subscription Commerce Tracker” show that making it difficult for subscribers to quit may actually backfire on businesses, with Wantable’s Jalem Getz saying “goodwill” goes a ...

Consumers have started to rethink their finances, and subscriptions may be the first to go as they decide which to keep and which to quit. Many have grown accustomed to ...

How loyal are consumers to their favorite streaming services? It depends on their age. A recent survey of more than 1,000 American adults found most baby boomers chose Amazon Prime of ...

Subscription eCommerce solved many a dilemma for both consumers and retailers when the pandemic shut down in-store shopping, and the trend shows few signs of slowing. The global subscription and ...

Savvy subscription providers see an opportunity to blend the consumer’s desire to indulge in self-care with community-driven online experiences. Lifestyle subscription box provider FabFitFun’s Michael Broukhim explains how social media ...

Subscription eCommerce seemed tailor-made for consumers and businesses when the pandemic shuttered storefronts. Subscriptions served homebound consumers’ needs on a remote, recurring basis while offering businesses growing revenue streams that ...

If you have a sneaking suspicion that free TV fragmented into manifold paid services just to veer back and reconstitute around older network models, you’re not imagining things. As fun as ...

Today in the connected economy, Pagaya and Visa join forces to provide wider access to Pagaya’s financial products. Plus, Cyril Chiche of Lydia looks to the future of the European ...

“Usership, not ownership.” That’s the new rallying cry of subscribers from gaming sites to streaming TV platforms as a new year of subscription delights beckon — all with a price.   After ...

Last year saw dramatic changes for subscription businesses, says Roy Barak, chief financial officer and chief operating officer of Vindicia. By focusing on the complete customer journey, eCommerce providers have ...

Increasingly, major restaurant brands are leveraging subscription commerce to draw in digital consumers and build loyalty. On Thursday (Jan. 6), leading Mexican-inspired quick service restaurant (QSR) chain Taco Bell announced ...

Subscriptions — which can cover everything from retail products to video, audio and gaming services — have a significant footprint in the global economy. Consumers’ budgets are finite, however, and so ...

Sometimes the less obvious things become some of the most important. In the Subscription Commerce Tracker, Alvaro De La Rocha of themed subscription box provider Bespoke Post explains how curated ...

With a rising cost of living and finite time and money to spend on subscriptions, cost-conscious consumers are becoming pickier about what they subscribe to, particularly as the number and ...

Subscription commerce’s turbo-charged growth, unsurprisingly, has been fueled by the pandemic. Trace Galloway, chief strategy officer at Vindicia, a software-as-a-service (SaaS) subscription-billing and revenue recovery platform, told PYMNTS the model is ...

Subscription commerce — already building before the pandemic — is a certified hit as we rapidly approach 2022. It takes many forms, from streaming entertainment to boxes of retail items. ...

Roy Barak, chief financial officer and chief operating officer of Vindicia, discusses how consumers are re-evaluating their spending as they emerge from the pandemic – and how the growth of ...

The explosion of the global subscription eCommerce market has been a major impact of the pandemic. Consumers under stay-at-home mandates turned to subscriptions to fulfill daily needs for everything from entertainment ...

Restaurants have experimented with creative approaches to survive unparalleled adversity during the pandemic. Some quickly went digital with contactless ordering, payments, delivery and takeout to respond to dining room closures and ...