For eCommerce customers who prefer to shop at will versus scheduling auto-fill deliveries, PYMNTS Intelligence reveals, having control over how they use their time each day is a top priority. By the Numbers The PYMNTS Intelligence study “The Replenish Economy: A Household Supply Deep Dive,” created...
As digital merchants compete for consumers’ growing online grocery spending, Ocado Group said one of the biggest challenges to driving penetration across the industry is key players’ ongoing failure to deliver items accurately and on time. The British grocery technology company is part of PYMNTS’ CE 100 Index,...
Amid ongoing consumer belt-tightening, The RealReal is seeing personalized messaging go a long way toward incentivizing spending. John Koryl, CEO of the luxury resale marketplace, shared on a call with analysts Thursday (Feb. 29), discussing the company’s fourth quarter and full year 2023 financial results, that personalized...
Cart abandonment, a key element of increasing online conversion, poses a significant challenge for online marketplaces, retailer and brand sites. This issue is increasingly worrisome as budget-conscious shoppers use carts as wish lists while searching for better deals. Online businesses use various strategies to try...
For online car platforms, the road to profitability has been volatile and oftentimes elusive. “Inventory’s been lumpy, aging and — in the age of (still) high interest rates — tough to afford for many consumers, as the spate of recent earnings reports from the online...
Korean eCommerce giant Coupang announced fourth-quarter earnings on Tuesday (Feb. 27), reporting a year of accelerated growth, record profits and a strong cash balance of over $5.5 billion dollars. “We believe that creating moments of ‘Wow’ for customers across selection, price and service form the foundation...
As eCommerce merchants look for new ways to reduce the costs and inefficiencies of returns, Perfect Corp. sees augmented reality (AR) as a key solution, mitigating consumers’ dissatisfaction with their products when they arrive. In an interview with PYMNTS, Wayne Liu, president and chief growth officer at...
As social media companies look for new ways to leverage contextual commerce to drive revenue, Pinterest is launching its first shoppable streaming series. The company recently announced the launch of Deliciously Entertaining, in partnership with lifestyle media company Tastemade, with an influencer host and select celebrity...
Consumers’ hesitancy to buy themselves nice things amid ongoing economic challenges is taking a hit on Etsy. Now, the eCommerce marketplace is turning its focus to gifting, where many are still willing to be generous. The company reported Wednesday (Feb. 21) in its fourth quarter...
