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Convenience Drives Consumer Interest in Advanced ID Verification Technologies
Convenience Drives Consumer Interest in Advanced ID Verification Technologies
March 25, 2022  |  Authentication

In providing secure verification for online accounts, there are several alternatives to legacy username and password-based processes that fall under the umbrella term “advanced ID...

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Voice, Device Biometrics Key to Improving Call Center Security, Overall Experience
Voice, Device Biometrics Key to Improving Call Center Security, Overall Experience
March 22, 2022  |  Security & Fraud

Even in the digital age, the phone is the key conduit for interactions between customers and corporations. Amit Gupta, vice president of authentication at Pindrop,...

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Biometrics Brush Aside Passwords, Bring Curtain Down on ‘Security Theater’
Biometrics Brush Aside Passwords, Bring Curtain Down on ‘Security Theater’
March 14, 2022  |  Security & Fraud

It’s time to bring the curtain down on “security theater.” You’ve been an actor, perhaps, on that stage — and no bit player, either. Pindrop...

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Study: 57% of Consumers Prefer Advanced ID Verification After Trying It
Study: 57% of Consumers Prefer Advanced ID Verification After Trying It
March 07, 2022  |  Authentication

Think fast: How many passwords and usernames do you actively use? Simple answer: There’s no good answer. Either it’s so few you’re an easy fraud...

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57% of Consumers Who Have Used Advanced ID Verification Want to Use It Again
57% of Consumers Who Have Used Advanced ID Verification Want to Use It Again
March 01, 2022  |  Digital Identity

While digital contact methods have grown in popularity, the telephone remains a staple of customer service contact, according to the “Consumer Authentication Experiences” report, a...

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Report: 57% of Consumers Say Voice Recognition, Fingerprint Scans Make Customer Service Experience Better
Report: 57% of Consumers Say Voice Recognition, Fingerprint Scans Make Customer Service Experience Better
February 23, 2022  |  Authentication

Most consumers hold accounts of some type, and virtually every account holder eventually needs to access or alter account information. Recent PYMNTS research found that...

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Fighting CNP Fraud With ‘Data Collaboration’
Fighting CNP Fraud With ‘Data Collaboration’
May 18, 2020  |  Credit Unions

There’s nothing new under the sun, goes the saying — but when it comes to payments fraud, there are new ways to do it. As...

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55 Percent Of Consumers Would Use Visual Interactive Voice Systems
55 Percent Of Consumers Would Use Visual Interactive Voice Systems
June 12, 2018  |  call center commerce

While consumers are able to contact companies through digital channels, some still like to make a traditional phone call every once in a while and...

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Pindrop’s Solutions Fight Call Center And Voice Fraud
Pindrop’s Solutions Fight Call Center And Voice Fraud
March 17, 2017  |  Retail

A classic image of payment fraud involves a fraudster stealing credit card numbers and shopping for goods in-person or online. But what’s left out of...

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