Ingenico, Saygent Add Voice-Based Customer Feedback to Mobile Shopping

What's Next In Payments®
8:27 PM EDT May 10th, 2012

Ingenico and Saygent have partnered to integrate cutting edge, voice-based customer feedback technology into Ingenico’s Mobile Retail Platform (iMRP).

“Immediately after making a purchase,” Ingenico explains, “customers are asked their thoughts on their shopping experience to better gauge their true feelings in the moments after completing their transaction via Saygent’s on”the”go voice feedback solution.”

Saygent CEO Guy Hirsch says the partnership is indicative of Ingenico’s larger effort towards “transforming the ‘Point”of”Sale’ into a platform rather than a closed solution, which tremendously accelerates innovation.”

According to the release, both companies are in discussions with “several select merchants in the U.S.” regarding a pilot program that could be rolled out as early as the second quarter of this year.

Download Ingenico’s full press release here.

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