A PYMNTS Company

Australia: Apple sued by regulator over refusal to service ‘bricked’ iPhones

 |  April 6, 2017

Australia’s consumer watchdog is taking Apple to court.

    Get the Full Story

    Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required.

    yesSubscribe to our daily newsletter, PYMNTS Today.

    By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our Privacy Policy and Terms and Conditions.

    The regulator is accusing the US tech giant of violating consumers’ rights by refusing to service certain iPhones and iPads that were disabled by a software update.

    Some iPad and iPhone users who used third parties to fix broken screens later received an error message after downloading an Apple software update, rendering their devices unusable, according to the Australian Competition and Consumer Commission.

    Through the software update, Apple effectively “bricked” devices repaired by third parties and then “refused to look at or service” them, the commission said, calling it a breach of Australian consumer law.

    Full Content: BBC News

    Want more news? Subscribe to CPI’s free daily newsletter for more headlines and updates on antitrust developments around the world.