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Australia: LG faces court for misleading customers

By  |  December 15, 2015

The Australian Competition and Consumer Commission has commenced proceedings in the Federal Court against LG Electronics.

The consumer watchdog is alleging that LG made false or misleading representations to consumers about their rights in relation to faulty products.

Complaints were made about defects with LG televisions and the company is said to have made misrepresentations to consumers, retailers or repairers that remedies available to customers were limited to the manufacturer’s warranty.

In cases where a defect occurred after the manufacturer’s warranty had expired, the ACCC claims LG asserted the consumer was only entitled to a remedy if the consumer paid for the costs of assessing the failure.

Full content: ZDNet

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