A PYMNTS Company

FTC Takes Walmart to Court Over Fraud Allegations

 |  June 29, 2022

The Federal Trade Commission has sued Walmart for letting its money transfer services be corrupted by fraudsters — which reportedly resulted in customers being scammed for “hundreds of millions of dollars,” according to a Tuesday (June 28) FTC press release.

The FTC said Walmart had turned a blind eye “for years” as scammers took advantage of the retail giant’s lack of security for money transfer services.

The FTC alleged Walmart didn’t properly train its employees, nor did it warn customers about the risks. It also reportedly used procedures that allowed fraudsters to cash out at its stores.

“While scammers used its money transfer services to make off with cash, Walmart looked the other way and pocketed millions in fees,” said Samuel Levine, director of the FTC’s Bureau of Consumer Protection. “Consumers have lost hundreds of millions, and the Commission is holding Walmart accountable for letting fraudsters fleece its customers.”

Walmart responded with a corporate statement that said the FTC was “narrowly divided” and that the civil suit was “factually flawed and legally baseless.” The company said the chair had refused Walmart due process of hearing directly from the company.

Walmart said the FTC’s authority was now being expanded in an “unprecedented” way, and added that the fraud happening was “already attributed to another company while that company was under the federal government’s direct supervision.”

In April, PYMNTS wrote that Walmart’s technology has helped it to freeze “millions” of dollars in gift cards purchased by elderly scam victims.

The U.S. Department of Justice had seized the funds after the company notified the agency, and it will help the victims get their money back.

Walmart’s savings on this matter amount to just a fraction of the millions lost every year in the “impostor” scams that involve gift card purchases, with the amount of money taken in those scams surging in the last few years.

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