Groupon has agreed to a raft of customer service changes – including refunds – after warnings from the competition watchdog.
The Companies and Markets Authority (CMA) stated that Groupon had also pledged to improve the accuracy of the descriptions of offers on its website
The CMA had told Groupon in August to improve the way it treated customers or face legal action. The regulator began investigating Groupon UK in April. Groupon’s business offers groups of customers discounts and deals for a range of products and services.
Related: UK Antitrust Watchdog Threatens Groupon With Court Action
In August, the CMA stated it was particularly concerned about Groupon’s response to customer complaints and its willingness to refund customers as they should under consumer protection law.
It is not the first time the CMA – formerly known as the Office of Fair Trading – has probed Groupon. The first was in 2012, when the OFT raised concerns about “unfair and misleading pricing practices.”
Want more news? Subscribe to CPI’s free daily newsletter for more headlines and updates on antitrust developments around the world.
Featured News
Trump Nominates Olivia Trusty for FCC Commissioner Role Ahead of Inauguration
Jan 16, 2025 by
CPI
Lawyers Claim eXp’s Settlement Tactics Hurt Antitrust Case Potential
Jan 16, 2025 by
CPI
Amex GBT Pushes Back Against DOJ Lawsuit Over CWT Acquisition
Jan 16, 2025 by
CPI
Belgium Opens Antitrust Probe into AB InBev’s Market Practices
Jan 16, 2025 by
CPI
Tech Groups Sue CFPB Over New Rule on Digital Wallet Oversight
Jan 16, 2025 by
CPI
Antitrust Mix by CPI
Antitrust Chronicle® – CRESSE Insights
Dec 19, 2024 by
CPI
Effective Interoperability in Mobile Ecosystems: EU Competition Law Versus Regulation
Dec 19, 2024 by
Giuseppe Colangelo
The Use of Empirical Evidence in Antitrust: Trends, Challenges, and a Path Forward
Dec 19, 2024 by
Eliana Garces
Some Empirical Evidence on the Role of Presumptions and Evidentiary Standards on Antitrust (Under)Enforcement: Is the EC’s New Communication on Art.102 in the Right Direction?
Dec 19, 2024 by
Yannis Katsoulacos
The EC’s Draft Guidelines on the Application of Article 102 TFEU: An Economic Perspective
Dec 19, 2024 by
Benoit Durand