The province of Manitoba has passed new consumer protection legislation regulating cellphone contracts. Among other changes, the legislation requires companies to disclose and explain all charges, fees and terms; limits the ability of companies to make unilateral changes to contract terms; permits consumer cancellations at any time, and; restricts automatic contract renewals. The legislation also gives the Consumer Protection Office the power to charge fines for non-compliance, with fees escalating for repeated offenses.
The new legislation will take effect September 15, 2012.
Full content: Winnipeg Free Press
Related content: AT&T/T-Mobile: Does Efficiency Really Count? (Howard Chang, Global Economics Group; David Evans, Global Economics Group & Richard Schmalensee, MIT Sloan School of Management, Global Economics Group)
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