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Qantas Apologizes To Australian Watchdog for Sale of Cancelled Flight Tickets

By  |  September 4, 2023

Qantas Airlines currently finds itself embroiled in a controversy, following a lawsuit from the Australian Competition and Consumer Commission (ACCC) over the sale of thousands of tickets for cancelled flights. The airline took to social media to apologize for the situation, and to state that the situation did not meet their service standards.

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    “The ACCC’s allegations come at a time when Qantas’ reputation has already been hit hard on several fronts,” Qantas Flight Services said in a statement. “We want the community to know that we hear and understand their disappointment.”

    Read more: ACCC Warns Against Qantas-Virgin Duopoly

    According to the ACCC, Qantas kept selling tickets for an average of 16 days after the cancellations of flights had been made. Qantas clarified that it offers customers an alternative flight or a refund when a flight is cancelled – though this position has been challenged by the ACCC.

    The public fallout has taken a further toll to Qantas’ reputation. Qantas has attempted to reassure customers that their service standards are paramount, stating it exists to create the best travel experiences for customers.

    For now, Qantas continues to look for a resolution to the lawsuit. In the meantime, customers may contact their customer service team if their flights have been cancelled, or contact the ACCC if they feel their rights have been violated.

    Source: Investing