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UK Watchdog “Satisfied” By StubHub Changes After Probe

 |  August 19, 2020

The UK competition watchdog has stated it is now “satisfied” ticket-selling site StubHub has adequately addressed concerns that it could be breaking consumer law, reported Yahoo.

In January, the Competition and Markets Authority (CMA) warned that the ticket-seller could face court action unless it took actions to clean up its site.

The regulator has stated that StubHub has now made a raft of changes to its operations to address its concerns.

It stated it is now satisfied that, following evidence and a period of monitoring, StubHub UK is now sufficiently warning customers buying tickets that these “may not get them into an event.”

StubHub has also removed “inaccurate” messages about the availability of tickets on its site, the CMA stated.

The CMA also stated it is satisfied the company is now ensuring that ticket-buyers now know exactly where they will sit in a venue.

It also stated it believes the company is taking sufficient steps to ensure full addresses of its sellers are displayed.

However, the watchdog also warned that “new issues” have been reported during the COVID-19 pandemic related to secondary ticketing, such as concerns about cancellations and refunds.

Full Content: Yahoo

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