Credit unions’ mission-driven, customer-centric reputations were once enough to ensure survival, but members have spoken: Without access to cutting-edge payment options and other digital conveniences,...
It was once sufficient for credit unions (CUs) to lean on their reputations as being customer-centric and mission-driven. Increasingly, however, consumers need access to cutting-edge...
The old financial services landscape used to be divided between the traditional financial institutions (FIs) and the FinTechs, locked in a battle for customer loyalty...
Today in digital banking, BECU highlights the digital transformation of credit unions. Plus, Visa and UnionBank team up on Visa’s FinTech Fast Track program, and...
The pandemic may have dramatically shifted the status quo from branch-based banking toward digital-first alternatives, but plenty of demand for in-person service at credit unions...
Pre-pandemic, credit union (CU) members were unlikely to think of their financial institutions (FIs) as digital innovators, prizing them instead for their in-person — specifically...
Consumers conducted nearly everything from their grocery shopping to making mortgage payments virtually over the past 17 months, and their newfound comfort with digital banking...
Credit unions have long prided themselves on offering better in-person service, but with lockdowns keeping members from branches, many CUs worry about losing customers to...
Consumers’ affinity for online banking solutions, especially mobile banking, is far from new. The COVID-19 pandemic is highlighting how necessary these solutions are for consumers’...