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Australia: Telstra failing to keep wholesale data safe from retail staff

By  |  May 13, 2015

Telstra retail staff are continuing to access commercially sensitive data on wholesale customers, breaching the telco’s structural separation undertaking (SSU) for the third year in a row.

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    The ACCC accepted the telco’s SSU in early 2012. The document outlines how Telstra will migrate its fixed-line voice and broadband customers to the NBN.

    Under the SSU, Telstra is required to safeguard commercially-sensitive wholesale information from its retail business units.

    But in its third report on Telstra’s compliance with the SSU, made public today on Wednesday, the competition watchdog revealed the telco’s retail staff were continuing to have access to sensitive wholesale data.

     

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