A PYMNTS Company

Australia: ACCC concerned over Vodafone billing services

By  |  October 24, 2018

The Australian Competition and Consumer Commission (ACCC) has probed Vodafone about the telecoms company’s content services and billing, months after slugging competitor Telstra with a AUD$10 million (US$7.1 million) fine over a similar service.

    Get the Full Story

    Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required.

    yesSubscribe to our daily newsletter, PYMNTS Today.

    By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our Privacy Policy and Terms and Conditions.

    Vodafone rival Singtel Optus may also face a AUD$10 million fine over a billing arrangement that potentially misled more than 240,000 customers by charging a fee with one click for ringtones and subscriptions they may not have intended to buy.

    A Vodafone spokeswoman said the telecom offers direct carrier billing subscription services for Norton and Spotify, as well as one-off arrangements for some TV competitions and 1800 Reverse services.

    “We have recently taken steps to ensure all new postpaid customers are advised at sign-up that Direct Carrier Billing is automatically provisioned,” the spokeswoman said, noting complaints about this service were “extremely low.”

    Full Content: The Canberra Times

    Want more news? Subscribe to CPI’s free daily newsletter for more headlines and updates on antitrust developments around the world.